Back Office Executive – Collection Responsible for managing collection-related data and MIS, coordinating with collection teams, tracking overdue accounts and PTPs, reconciling payments, preparing performance reports, and ensuring accurate and timely updating of collection records.

Experience in Banking/NBFC/Telecom collection, debt recovery or retention will be an advantage. Back Office – Collection: Roles &

Responsibilities Maintain and update customer/account collection records in the system. Verify customer details, outstanding amount, overdue amount, payment history and account status. Prepare daily collection reports, MIS and performance reports .

Coordinate with field collection executives and calling/tele-calling teams. Allocate and distribute customer cases/accounts to collection executives as per requirements. Track daily collection, pending cases, promises-to-pay (PTP), broken PTP and overdue accounts .

Follow up with collection executives for pending payments and unresolved cases. Update payment receipts, transaction details and settlement information accurately.



Reconcile collection data with system/bank/payment records .

Identify discrepancies in customer accounts and coordinate with the concerned department for resolution. Prepare executive-wise, agency-wise and location-wise collection performance reports . Monitor targets vs. actual collections and highlight shortfalls to management.

Maintain proper documentation of customer communication, payment commitments and case status. Support management with daily, weekly and monthly collection MIS . Ensure all data is maintained accurately and confidentially.

Coordinate with Banking/NBFC/Telecom clients for account-related queries, reports and reconciliation. Maintain proper records of legal, settlement, recovery and escalation cases , wherever applicable. Follow company policies, client guidelines and applicable compliance requirements.

Key Skills Required MS Excel | MIS Reporting | Data Management | Collection Process | Reconciliation | Coordination | Communication | Accuracy | Follow-up | CRM/Collection Software

📌 Back Office Executive (Ahmedabad)
🏢 Beyond Financial Services
📍 Ahmedabad