Company: Policybazaar /n Position: Subject Matter Expert (SME) /n Locations: Kolkata| Bhubaneshwar /n /n Experience: 3+ Years /n Notice Period: Immediate Joiners / Up to 15 Days /n Employment Type: Full time /n /n Job Summary - /n /n Policybazaar is looking for an experienced Subject Matter Expert (SME) to support and guide /n Customer Support/Sales teams by driving operational excellence, improving team productivity, /n and ensuring process compliance. The ideal candidate should possess strong analytical skills, /n team handling experience, and expertise in Advanced Excel. /n /n Key Responsibilities - /n /n - Provide process guidance and floor support to Customer Support/Sales teams. /n - Coach and mentor team members to improve productivity and performance. /n - Monitor team performance and identify process improvement opportunities. /n - Prepare and maintain MIS reports, dashboards, and performance trackers.



/n - Analyze operational metrics and share actionable insights. /n - Coordinate with Operations, Training, and Quality teams to improve business /n performance. /n - Ensure adherence to company processes and quality standards. /n /n Mandatory Requirements - /n /n - Minimum 3+ years of relevant experience. /n - Customer Support Team Handling experience is Mandatory. /n - Hands-on experience managing Attrition, Shrinkage, Productivity, and Team /n Performance. /n - Strong proficiency in Advanced Excel (Pivot Tables, VLOOKUP/XLOOKUP, /n INDEX-MATCH, MIS Reporting). /n - Excellent analytical, communication, and stakeholder management skills. /n - Regional Language is Mandatory: /n - Graduation is Mandatory.

📌 Associate Team Lead (Kolkata)
🏢 Policybazaar.com
📍 Kolkata