We are seeking an experienced Product Manager to join our team Workforce Management Product team. The ideal candidate will have 2+ years of experience in the workforce management domain, with a proven track record of success in product management roles. This is an exciting prospect to play a key role and be part of the fast-paced SaaS Company.

Key Skills

•You will be a part of the product strategy, roadmap, and feature prioritization.

- Responsible to collaborate with stakeholders, including customers, sales, marketing, and engineering teams, to gather requirements and define product specifications.
- Conduct market research and competitive analysis to identify market opportunities and drive product innovation.
- Work closely with engineering teams to translate product requirements into actionable user stories and specifications.
- Drive the development and launch of new features and enhancements, ensuring high quality deliverables that meet customer needs and business objectives.
- Monitor product performance and user feedback and iterate on product features to optimize user experience and business outcomes.
- Act as a product evangelist, engaging with customers, prospects,



and industry stakeholders to promote our Workforce Management solution and gather feedback for continuous improvement.

What makes you qualified

- Bachelor’s degree in computer science, Engineering in IT Technology, Business Administration, or related field.
- 2+ years of experience in contact centre workforce management domain, with a focus on software product management.
- Hands on experience on other leading Contact Centre Workforce Management Solutions in the market. I.e. Nice, Genesys, Verint, Calabrio etc.
- Proven experience leading cross-functional teams and driving product development from concept to launch.

Strong understanding of domain principles, processes, and best practices.
- Demonstrated ability to analyse market trends, customer needs, and competitive landscapes help drive product strategy.
- Excellent communication, presentation, and interpersonal skills.
- Strong analytical and problem-solving abilities.
- Experience working in Agile development environments.
- Knowledge on Agile methodologies such as Scrum
- Hands on experience of working on SDLC tools such as Jira

📌 Associate Product Manager (Bengaluru)
🏢 Sprinklr
📍 Bengaluru