A person to drive team productivity, ensuring adherence to SLAs/TATs, maintaining quality standards, and implementing process improvements. The incumbent will manage operational workflows, monitor compliance, and lead stakeholder engagement while fostering team development.
What does the job entail?
Process Oversight: Compliance & Regulation: Ensure adherence to pension laws, regulatory guidelines, and internal policies.
Stakeholder Engagement: Liaise with trustees, service providers, and regulatory bodies to maintain transparency and trust.
Reporting & Analysis: Prepare operational reports, monitor fund performance, and support financial audits.
Process Improvement: Identify inefficiencies and implement solutions to streamline operations.
Technology Integration: Support the adoption of pension administration systems and digital tools.