- Job Purpose The company is going through the biggest digital transformation in its history, creating a platform that offers an omnichannel experience to the customer, supported by our large distribution footprint of over 1 million partners. Our ambition is to create a benchmark of consumer-tech experience in the country. This unit is at the center of the transformation of the company s omnichannel engine.

You come in at a time wherein over the next 3 years you will get an opportunity to be in the transformation journey- Duties and Responsibilities

- Content Operations Management Mobile APP & Websites

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- Ownership of the end-to-end execution and testing of webpages created through various templates and components.

- - Verify, upload, test, and publish content via workflow across web and app platforms.

- - Conduct UAT testing across desktop and mobile devices to ensure accuracy and functionality.

- - Provide sign-off on component deliverables from a content authoring perspective to the development team.

- - Collaborate with business teams to enable smooth sharing and flow of content, assets, and metadata.

- - Coordinate with external vendors/content licensors for creation of videos, images, and metadata where required.

- - Work closely with tech and product teams to refine and improve operational workflows.

- - Take complete responsibility for executing authoring tracks within CMS, ensuring defined TAT compliance.

- - Manage and execute operations for multilingual sites effectively.

- - Perform RAID management with stakeholders, de-risk content operations, and quantify potential risks.

- CMS workflow management
- - Set up CMS workflows for approvals and establish governance for publishing processes.

- - Take complete ownership of digital asset management and tag governance for the website ecosystem.

- - Ensure adherence to ticket management tools and publishing workflows, including log maintenance for audit purposes.

- - Manage publishing rights post sign-off from authoring, business, and QA teams.

- - Identify new opportunities, suggest initiatives, and implement strategies to optimize CMS usage.

- - Adopt a solution-focused approach to resolve authoring challenges and streamline operations.

- - Drive CMS adoption across features and functionalities to maximize efficiency.

- - Identify incorrect component usage, document problem statements, and raise detailed user stories to CMS architects and developers.





- Required Qualifications and Experience
CONTEXT- The company is going through the biggest digital transformation in its history, creating a platform that offers an omnichannel experience to the customer, supported by our large distribution footprint of over 1 million partners. Our ambition is to create a benchmark of consumer-tech experience in the country. This unit is at the center of the transformation of the company s omnichannel engine.

You come in at a time wherein over the next 3 years you will get an opportunity to be in the transformation journey

- ROLES AND RESPONSIBILITIES
- Content Operations Management Mobile APP & Websites

- - Ownership of the end-to-end execution and testing of webpages created through various templates and components.

- - Verify, upload, test, and publish content via workflow across web and app platforms.

- - Conduct UAT testing across desktop and mobile devices to ensure accuracy and functionality.

- - Provide sign-off on component deliverables from a content authoring perspective to the development team.

- - Collaborate with business teams to enable smooth sharing and flow of content, assets, and metadata.

- - Coordinate with external vendors/content licensors for creation of videos, images, and metadata where required.

- - Work closely with tech and product teams to refine and improve operational workflows.

- - Take complete responsibility for executing authoring tracks within CMS, ensuring defined TAT compliance.

- - Manage and execute operations for multilingual sites effectively.

- - Perform RAID management with stakeholders, de-risk content operations, and quantify potential risks.

- CMS workflow management
- - Set up CMS workflows for approvals and establish governance for publishing processes.

- - Take complete ownership of digital asset management and tag governance for the website ecosystem.

- - Ensure adherence to ticket management tools and publishing workflows, including log maintenance for audit purposes.

- - Manage publishing rights post sign-off from authoring, business, and QA teams.





- - Identify new opportunities, suggest initiatives, and implement strategies to optimize CMS usage.

- - Adopt a solution-focused approach to resolve authoring challenges and streamline operations.

- - Drive CMS adoption across features and functionalities to maximize efficiency.

- - Identify incorrect component usage, document problem statements, and raise detailed user stories to CMS architects and developers.

- PROFESSIONAL EXPERIENCE AND QUALIFICATION

- - 8 10 years of relevant experience in end-to-end content operations for websites and mobile apps.

- - Proven experience in leading small teams and handling multiple projects simultaneously (BAU, migrations, compliance, and new initiatives).

- - Strong knowledge of Adobe Experience Manager (AEM) or any enterprise-level CMS, with hands-on authoring expertise.

- - Adept at AI-driven process improvements, leveraging automation and analytics to optimize content operations, increase efficiency, and enhance decision-making.

- - Skilled in content workflows, governance, localization, and operational excellence.

- - Proficiency in Excel/Google Sheets for handling large volumes of content data.

- - Familiarity with Agile methodologies and ticketing systems (Jira / Azure Boards) for project and task management.

- - Experienced in KPI monitoring, reporting, and performance management post go-live.

- - Solid ability to collaborate with cross-functional teams (tech, product, QA, business, and vendors) and deliver under tight deadlines.

- - Excellent stakeholder management, communication, and escalation handling skills.

- - A proactive self-starter with high energy, problem-solving mindset, and the ability to work in ambiguous and fast-paced environments.

- - Graduation/Post-graduation is a must.

- WHAT TO EXPECT IN NEXT 3 MONTHS?

- First 90 days could get overwhelming in a quick-paced, high-growth, lets-get-it-done-today environment. This is your time to get a hang of this place, make new friends, create your own network and understand the overall business model. All this while being driven hard to do something great overnight. Don t get scared, we are a friendly place.

- WHAT TO EXPECT IN NEXT 9 MONTHS?

- If you get a hang of it, and strike a homerun, you will be marked as potential high performer and included into strategic initiative, and possibly also in the digital transformation project.

📌 Associate Lead - Delivery Manager (Bengaluru)
🏢 Bajaj Finance
📍 Bengaluru