Role & responsibilities

- Assist in managing the overall day-to-day operations of the entertainment facility.
- Ensure smooth, safe, and productive functioning of all attractions, gaming zones, rides, and customer areas.
- Lead and supervise large frontline and operations teams to deliver excellent customer experiences.
- Monitor daily sales, footfall, revenue, memberships, ticketing, and other operational KPIs.
- Drive revenue growth through operational initiatives, promotions, upselling, and customer engagement.
- Ensure high standards of customer service, cleanliness, presentation, and facility management.
- Monitor equipment, rides, gaming machines, and attractions to ensure operational readiness and safety.
- Coordinate with maintenance and technical teams to minimize downtime and ensure timely resolution of issues.
- Ensure strict compliance with safety standards, SOPs, statutory requirements, and emergency procedures.
- Handle customer complaints and escalations professionally and ensure timely resolution.
- Support budgeting, cost control, manpower planning, inventory management, and operational efficiency.
- Train, coach,



and develop team members to achieve operational and customer service standards.
- Prepare daily, weekly, and monthly operational reports and analyze performance trends.
- Coordinate with Marketing, HR, Finance, Security, and Maintenance teams for smooth business operations.
- Support the Operations Manager in implementing business strategies and achieving overall revenue and profitability targets.

Preferred candidate profile

Strong leadership and people-management skills

Excellent knowledge of FEC, amusement, gaming, or entertainment operations

Strong understanding of customer experience and large-volume visitor management

Experience in revenue management, ticketing, memberships, and upselling

Strong operational, analytical, and problem-solving abilities

Knowledge of safety, compliance, emergency procedures, and facility standards

Excellent communication and stakeholder-management skills

Proficiency in MS Excel and operational reporting systems

📌 Assistant Operations Manager (Bengaluru)
🏢 LULU Group
📍 Bengaluru