Position : Assistant Manager Operations

Department : Commercials

Reporting To : HOD

Location : Kochi, Kerala (Travel across Kerala as required)

Job Purpose The Assistant Operations Manager will be responsible for leading and overseeing the company's operational activities across multiple locations. The role focuses on improving operational efficiency, ensuring compliance, optimizing costs, developing teams, and delivering exceptional service while supporting the organization's growth strategy.

Key Responsibilities

Operational Leadership

- Lead end-to-end operations across all assigned facilities and business units.
- Ensure smooth execution of daily operational activities.
- Develop and implement operational strategies aligned with business objectives.
- Standardize operational processes across all locations.

Team Management

- Lead, mentor, and develop Operations Managers, Coordinators, and Supervisors.
- Build a high-performance operations team.
- Conduct regular performance reviews and coaching sessions.
- Drive employee engagement and accountability.

Performance Management

- Monitor and achieve operational KPIs.
- Prepare daily, weekly, and monthly MIS reports.
- Review operational performance and implement corrective actions.
- Drive continuous improvement initiatives.

Cost & Resource Management
- Optimize manpower utilization and operational productivity.
- Control operational expenses and improve profitability.
- Monitor fleet, equipment, and infrastructure utilization.
- Ensure productive allocation of resources across projects.

Quality, Safety & Compliance
- Ensure compliance with all statutory and environmental regulations.
- Maintain workplace safety standards and SOP compliance.




- Conduct operational audits and risk assessments.
- Ensure customer and regulatory compliance requirements are met.

Cross-functional Coordination
- Work closely with Sales, Commercial, Finance, HR, Procurement, and Legal teams.
- Support new project mobilization and operational expansion.
- Resolve operational escalations and ensure customer satisfaction.

Key Performance Indicators (KPIs)

- Operational Efficiency
- Budget vs Actual Performance
- Cost per MT / Unit
- SLA Achievement
- Customer Satisfaction
- Productivity Improvement
- Safety & Compliance Score
- Team Performance & Retention
- Project Execution Timelines
- Process Improvement Initiatives

Qualification

Essential

- Bachelor's Degree in Engineering, Management, Commerce, or a related field.

Preferred

- MBA in Operations / Supply Chain / Operations Management.

Experience

- 8–12 years of overall operations experience.
- Minimum 3 years in a leadership role managing multiple teams or locations.
- Experience in Waste Management, Logistics, Manufacturing, Facility Management, or related industries is preferred.

Required Skills

- Strong leadership and people management
- Strategic planning and execution
- Operational excellence
- Budgeting and cost control
- MIS reporting and data analysis
- Process improvement and SOP implementation
- Vendor and stakeholder management
- Excellent communication and negotiation skills
- Advanced Microsoft Excel and ERP/CRM knowledge

Behavioural Competencies

- Ownership & Accountability
- Leadership & Team Development
- Decision Making
- Problem Solving
- Analytical Thinking
- Result Orientation
- Adaptability
- Customer Focus
- Integrity & Professionalism

📌 Assistant Manager - Operations (India)
🏢 Green Worms || Ethical Waste Management u0026 Recycling
📍 India