Job Title: Assistant Manager - Collections (Domestic Voice Process)

Location: Ambattur, Chennai

Department: Collections

Employment Type: Full-Time

Shift: Day Shift / Rotational Shift (as per business requirement)

Job Summary

We are seeking an experienced and result-oriented Assistant Manager - Collections to lead and manage a team of collection executives in a domestic voice process. The ideal candidate will be responsible for driving collection performance, ensuring compliance with company policies, improving team productivity, and achieving recovery targets while maintaining a high standard of customer service.

Key Responsibilities

- Manage and supervise a team of collection agents handling domestic voice collections.
- Drive monthly, weekly, and daily collection targets and ensure achievement of KPIs.
- Monitor team performance through regular reviews, coaching sessions, and feedback mechanisms.
- Analyze collection reports, delinquency trends, and productivity metrics to improve overall performance.
- Ensure adherence to regulatory guidelines, compliance standards, and company policies.
- Conduct performance appraisals and identify training needs for team development.
- Handle escalated customer issues and provide effective resolution.
- Coordinate with internal stakeholders to improve collection efficiency and process effectiveness.
- Prepare and present MIS reports, dashboards,



and performance updates to management.
- Implement strategies to improve recovery rates and reduce delinquency.
- Maintain high standards of customer interaction and service quality.

Required Qualifications
- Graduate in any discipline (MBA preferred).
- 4 to 8 years of experience in Collections, with at least 2 years in a Team Lead/Assistant Manager role.
- Experience in Domestic Voice Process collections is mandatory.
- Strong understanding of collection strategies, recovery management, and customer handling.
- Proficiency in MS Excel and reporting tools.
- Excellent communication and interpersonal skills.
- Strong leadership, team management, and problem-solving abilities.

Key Skills
- Team Management
- Collections & Recovery
- Domestic Voice Process
- People Management
- Performance Management
- MIS Reporting
- Customer Escalation Handling
- Process Improvement
- Compliance Management
- Coaching & Mentoring

Desired Candidate Profile
- Target-driven with a strong focus on results.
- Ability to manage high-performing teams in a quick-paced environment.
- Strong analytical and decision-making skills.
- Excellent stakeholder management capabilities.
- Flexible and adaptable to business requirements.

Interested candidates can apply with their updated resume Contact- Only whatsap - (phone hidden)

Mail - [email protected]

📌 Assistant Manager - Collections (Chennai)
🏢 TP
📍 Chennai