Position Title: Assistant General Manager – Operations /n Location : Pune /n /n About Company: ImagicaaWorld Entertainment Limited is India’s leading integrated entertainment destination company, operating iconic brands including Imagicaa, Wet’nJoy, Aqua Imagicaa, and Sai Teerth. With 8+ world-class parks and a robust expansion pipeline, the company is redefining leisure, adventure, and cultural entertainment for millions of guests annually. /n /n Job Overview: /n We are seeking a dynamic, commercially driven Assistant General Manager – Operations to lead end-to-end operations across our entertainment and amusement businesses. The role will drive operational excellence, exceptional guest experiences, commercial performance, quality, safety, and regulatory compliance . /n /n Key Responsibilities: /n /n

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Operational Leadership & Business Excellence: Lead overall operations across F&B;, Guest Services, Entertainment, Retail and Facilities, driving process excellence, efficiency, safety, cleanliness and guest satisfaction.

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Food & Beverage Operations: Lead F&B; operations with focus on food quality, hygiene, service standards, menu innovation, inventory optimization, cost control and profitability.

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Commercial Performance & Revenue Growth: Drive revenue and profitability across F&B;, entertainment, retail, events and other business streams through revenue strategies, performance analysis and effective operational planning.

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Guest Experience & Brand Excellence: Build a guest-centric culture by delivering exceptional hospitality, enhancing engagement and satisfaction, and maintaining consistent service standards.





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Cost Management & Financial Control: Manage operational budgets and control food, labour, inventory, utilities and other operating costs while maintaining quality and service standards.

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Business Expansion & Operational Readiness: Lead operational readiness for new projects, expansions and enhancements, including manpower, equipment, processes, technology and execution planning.

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Vendor & Supply Chain Management: Manage strategic vendor relationships, procurement, quality, supply continuity and commercial negotiations to ensure cost-effective and efficient operations.

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- Compliance, Safety & Risk Management: Ensure compliance with statutory, food safety, labour, health and safety requirements. Lead audits, risk assessments and compliance reviews.

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Operational Audits & Continuous Improvement: Conduct regular operational reviews and audits, using data and analytics to improve productivity, optimize costs and enhance guest satisfaction.

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People Leadership & Capability Development: Lead, mentor and develop high-performing teams through engagement, performance management, capability building and succession planning.

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- Cross-Functional Collaboration: Partner with Marketing, Finance, HR,



Procurement, Engineering, Projects, IT and other functions to execute strategic initiatives and business improvement programs.

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- Reporting, Governance & Strategic Planning: Drive operational dashboards, MIS, financial reviews and KPI tracking while supporting strategic planning, budgeting, forecasting and organizational governance.

/n /n /n Experience & Qualification: /n Bachelor's Degree in Hotel Management, Hospitality Management, Operations Management or equivalent. MBA in Operations, Hospitality Management or Business Management will be an added advantage. /n /n Experience: /n 12–18 years of progressive experience in Hospitality, Entertainment, Theme Parks, Multiplexes, Hotels, Resorts, QSR or Large Format Retail. Minimum 5 years in a senior managerial leadership role handling multi-unit operations.

Proven experience in Food & Beverage Operations, Commercial Operations and Revenue Management. /n /n Key Skills & Attributes: /n /n

- Proven experience in managing multi-location or regional/national operations.

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- Strong leadership, team management and people development capabilities.

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- Strong understanding of cost optimization, vendor management, budgeting and operational compliance.

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- Excellent analytical, problem-solving and decision-making skills.

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- Ability to perform effectively in a fast-paced, high-pressure business environment.

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- Willingness to travel extensively across business locations as required.

/n /n /n /n /n Feel free to reach at [email protected] /n

📌 Assistant General Manager Operations (Amravati)
🏢 Imagicaaworld Entertainment
📍 Amravati