Key Responsibilities1.

Flight

Booking & Ticketing/n /n

- Handle domestic and international flight bookings through GDS, airline portals and other booking platforms.

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- Search and compare fares, schedules, availability and applicable fare rules.

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- Make reservations and issue tickets accurately within defined timelines.

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- Handle PNR creation, ticket issuance, cancellations, rebooking and amendments.

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- Ensure correct passenger details, fare basis, baggage allowance and other ticketing information.

/n 2. Reissue, Cancellation & Refunds/n /n

- Process ticket cancellations, refunds and reissues as per airline fare rules.

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- Handle schedule changes, flight cancellations and involuntary changes.

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- Calculate applicable cancellation charges, reissue fees and fare differences.

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- Coordinate with airlines, consolidators and suppliers for refund follow-ups.

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- Maintain accurate records of pending refunds and outstanding cases.

/n 3. B2B Travel Agent & Corporate Support/n /n

- Provide ticketing and reservation support to Zourney's travel agent and corporate customers.

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- Respond quickly to booking and ticketing requests received through phone, email and internal platforms.

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- Support travel agents with fare rules, baggage information, seat availability and ticketing deadlines.

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- Coordinate with the sales and account management teams to resolve customer issues.

/n 4. Airline & Supplier Coordination/n /n

- Coordinate with airlines, consolidators, GDS providers and other travel suppliers.

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- Resolve ticketing failures, payment issues, booking errors and schedule-change cases.

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- Track airline notifications and operational updates that may impact customer bookings.

/n 5.

Operational

Excellence/n /n

- Ensure zero/minimal errors in passenger names, travel dates, sectors, fares and ticket details.

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- Maintain proper documentation for all bookings and transactions.

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- Follow Zourney's SOPs for booking, ticketing, cancellation, refund and escalation processes.

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- Maintain daily MIS for bookings, cancellations, refunds and pending cases.

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- Ensure all bookings are completed within agreed SLA/TAT.

/n Required Skills & Experience/n /n

- 5 - 10 years of experience in airline ticketing, travel reservations or B2B travel operations.

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- Strong knowledge of domestic and international air ticketing.

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- Hands-on experience with Amadeus / Galileo / Sabre or equivalent GDS platforms.

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- Positive understanding of airline fare rules, baggage policies, cancellation and refund rules.

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- Experience handling reissues, refunds and schedule changes.

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- Strong knowledge of Indian and international airline processes.

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- Good communication skills in English and Hindi.

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- Strong attention to detail and numerical accuracy.

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- Ability to work under pressure and handle multiple booking requests simultaneously.

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- Good email, Excel and computer skills.

/n Preferred Qualifications/n /n

- Experience in a B2B travel agency, travel management company, OTA, consolidator or travel-tech company.

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- Experience handling corporate travel bookings.

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- Knowledge of NDC and airline direct-connect platforms.

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- Experience with international itineraries and complex multi-sector bookings.

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- Familiarity with major domestic and international airlines.

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📌 Air Travel Ticketing & Booking Specialist (Faridabad)
🏢 Zourney.in
📍 Faridabad