/n AGM / DGM Operations /n Location: Coimbatore (Must be HQ at Coimbatore) /n Language: Hindi is mandatory /n Experience: Relevant senior-level operations experience in the parcel/logistics industry /n Job Summary /n We are looking for an experienced AGM / DGM Operations to lead and manage end-to-end operations for a leading parcel service company in Coimbatore. The ideal candidate should have strong exposure to Pan-India operations and/or operations across major cities, with proven expertise in managing large teams, hubs, service quality, productivity and operational profitability. /n Key Responsibilities /n Operations Management /n /n

- Manage end-to-end parcel/logistics operations across assigned locations.

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- Drive operational performance, productivity, service quality and cost efficiency.

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- Ensure smooth functioning of hubs, branches, delivery operations and associated facilities.

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- Monitor daily operational KPIs and take corrective actions to achieve targets.

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- Ensure timely pickup, processing, movement and delivery of shipments.

/n /n Pan-India / Multi-City Operations /n /n

- Must have experience managing operations across Pan-India or major Indian cities.

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- Coordinate with regional/zonal teams and central operations.

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- Standardize processes and best practices across multiple locations.

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- Manage operational challenges involving high shipment volumes and multiple stakeholders.

/n /n Team & People Management /n /n

- Lead large teams of operations, hub and delivery personnel.

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- Build a performance-driven culture and improve employee productivity.

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- Manage manpower planning, recruitment, training and performance evaluation.

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- Develop second-line leadership and operational talent.

/n /n Business & Cost Management /n /n





- Drive operational profitability through effective manpower, route and resource utilization.

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- Control operating costs without compromising customer service.

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- Monitor productivity, capacity utilization and other critical operational metrics.

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- Support business growth through scalable and efficient operating processes.

/n /n Customer Service & Quality /n /n

- Ensure adherence to defined service-level agreements and delivery timelines.

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- Monitor customer complaints, escalations and service failures.

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- Identify root causes and implement sustainable corrective actions.

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- Improve customer experience and operational service quality.

/n /n Compliance & Process Excellence /n /n

- Ensure compliance with company policies, SOPs and statutory requirements.

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- Strengthen operational controls and minimize losses, damages and shipment exceptions.

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- Drive continuous improvement and process optimization initiatives.

/n /n Candidate Profile /n /n

- Graduate/Postgraduate with strong operations experience.

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- Significant experience in parcel, courier, express logistics, e-commerce logistics or similar industries.

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- Proven experience in Pan-India operations or operations across major cities is mandatory.

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- Strong leadership experience managing large and geographically distributed teams.

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- Excellent understanding of hub, sortation, transportation and last-mile operations.

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- Solid analytical, problem-solving and decision-making skills.

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- Hindi language proficiency is mandatory.

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- Willingness to travel extensively as required.

/n /n Industry: Leading Parcel / Courier / Logistics Company /n Mandatory: Hindi + Pan-India/Major City Operations Experience /n If your expeience suits our JD, Pl share your updated resume to (phone hidden)

📌 AGM / DGM Operations-Coimbatore (Madurai)
🏢 THE BANYAN HR CONSULTS CHENNAI
📍 Madurai