- Takes timely action to ensure assigned issues are resolved.
- Performs access/account support based on SOPs for internal applications, systems, network shares, UNIX servers, and email access.
- Follows up on questions, problems, or suggestions and responds to employee inquiries with appropriate level of urgency.
- Provides ad-hoc advice and support for non-service catalogue items/general queries as directed.
- Takes part in Service Improvement Programs (SIP’s) as required.
- Supports senior colleagues in other areas of technology to identify and correct problems.
- Helps ensure monitoring requirements are implemented and observed.
- Provides Ad-Hoc reporting for Service Delivery as required.
- Provides appropriate support documentation and tools for colleagues at all levels.
- Answers queries as appropriate regarding the use of current and recent technologies.
- Collaborates with Project teams to assist with issue resolutions.
- Follows the established Change Management processes.
- Familiar with relevant technology developments.
- Maintains knowledge of relevant service catalogs products.
- Remains up to date on technology projects.
- Adheres to standards as defined.
- Follows all security policies.
Uses best practice processes in every request, to be compliant with SOXFSA audit requirements
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- They need candidates who have basic knowledge in AD, O365, managing permission of folders, inheritance, exchange mailboxes, onboarding/ offboarding, Transfers, and entire lifecycle.
- Experience/ knowledge of OKTA tool is good to have.