The Admin Executive will play a key role in the post-purchase process of retail operations. This role involves handling administrative tasks related to order fulfillment, returns and exchanges, customer communication and ensuring overall post-purchase satisfaction. The ideal candidate will be detail-oriented, organized, and able to work in a fast-paced environment while maintaining excellent communication and service standards.

Key Responsibilities: Customer Follow-ups: Calling old and existing customers to check satisfaction and understand their needs post-purchase.

Database Management: Creating and maintaining a database of designer customers.

Product Promotion: Informing customers about current arrivals and collections via WhatsApp.

Feedback Collection: Gathering customer insights to improve products and services.

Problem Resolution:



Addressing customer queries and issues effectively to ensure satisfaction.

Qualifications: Bachelor’s Degree: Preferred in Business Administration, Marketing, Communications, or Hospitality Management.

Relevant Field: 1–5 years of experience in Customer Service, Sales Support, or Relationship Management.

Communication: Excellent verbal, written, and presentation skills.

Interpersonal: Strong relationship-building, negotiation, and conflict resolution.

Digital Literacy: Familiarity with CRM software Job Types: Full-time, Permanent Work Location: In person call HR Vanaja -(phone hidden)

📌 Admin (Chennai)
🏢 Ridh Fabrics
📍 Chennai