Job DescriptionKey Responsibilities:- Handle inbound and outbound calls with patients, insurance companies, or healthcare providers.- Assist with insurance verification, eligibility checks, prior authorization, and claims follow-ups.- Explain medical bills and resolve queries related to EOBs, co-pays, deductibles, and account balances.- Accurately document call details and update patient or insurance records in the system.- Escalate unresolved or complex cases to the appropriate team.- Maintain HIPAA compliance and confidentiality in all communications.- Meet individual and team performance metrics like call handling time, accuracy, and customer satisfaction.- Participate in training sessions to stay updated on healthcare processes, regulations, and tools.Qualifications:- Graduate in any discipline (preferred:



Life Sciences, B.Pharm, Nursing, or related).- 0–2 years of experience in US healthcare process (AR calling, insurance verification, medical billing).- Freshers with excellent communication skills and a willingness to work in night shifts are welcome.Skills and Competencies:- Excellent spoken English and neutral accent.- Knowledge of US healthcare terminology (ICD, CPT, EOB, HMO/PPO) is a plus.- Basic understanding of revenue cycle management (RCM).- Solid listening, problem-solving, and multitasking skills.- Familiarity with CRM tools, MS Office, and call center software.

📌 Us Healthcare, Voice Process (Bengaluru)
🏢 Creative Hands HR
📍 Bengaluru