Designation: Customer Support
Location: Aundh, Pune
Contract: 6 Months
Education: Any Graduate
Experience: 2–5 Years of Customer Service Experience in an Office Setting
Industry Experience: Manufacturing Industry Experience Preferred
Skills
Customer Service | Customer Orders | Order Processing | Customer & Distributor Coordination | Pricing & Quoting | Product Availability | Schedule Information | Delivery Tracking | Logistics Coordination | Production Control | Purchasing | Shipping | Export Order Processing | Microsoft Word | Microsoft Excel | SAP Preferred
Responsibilities
- Receives and processes customer orders, inquiries covering items or products ordered.
- Maintains an ongoing relationship with assigned customers and commercial partner.
- Responsible for ensuring that the order has been entered correctly and that the customer has received acknowledgment with a realistic delivery date.
- Provides standard pricing and quoting, product availability, and schedule information within established guidelines.
- Serves as communication link between customers and commercial to assure responsiveness.
- Tracks order activity and alerts appropriate stakeholders of any potential delivery problems. Partners with Logistics to expedite delivery of selected orders.
- Uses knowledge of products, product availability, sales territories, and individual customers to provide a key communications link to the customer.
- Maintain a high level of customer service as reflected by a low number of customer complaints.
- Work closely with Production Control, Purchasing, and Shipping to ensure our customers’ needs are being met.
- Will need to have basic knowledge of export order processing including ocean and air export shipment regulations and familiarity with NAFTA and other free trade agreements.
Qualifications and Experience
- High School Diploma required. Associate's or Bachelor's degree in relevant field preferred.
- A minimum of 2-5 years of customer service experience in an office setting is required.
- Manufacturing company experience preferred.
- Preferred working knowledge of US trade compliance including import and export compliance, ITAR, NAFTA, Other free trade agreements, Made in the USA rules, Harmonized tariff rules.
- Must have excellent communication skills and robust detail orientation.
- Capable of handling multiple priorities and adapting to change with ease.
- Willing to take on additional tasks and work effectively on a team.
- Proficiency in Microsoft Word and Excel required, knowledge of SAP preferred.
- Ability to rotate with other Service Representatives to provide holiday coverage.
Requirements
2–5 Years Customer Service Experience | Manufacturing Industry Experience Preferred | Customer Order Processing | Order Management| OTC| Customer & Distributor Coordination | Order Acknowledgement | Pricing & Quotation | Delivery Tracking | Logistics Coordination | Production Control / Purchasing / Shipping Coordination | Export Order Processing | MS Word | MS Excel | Excellent Communication & Detail Orientation | BPCS Tool
📌 Customer Support (India)
🏢 Insight Advisors Private
📍 India
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.