We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.
Our aspiration is to be a Gov Tech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration.
As a company, we’re passionate about what we do and the citizens we help to serve. If you too would like to help champion the use of technology in public services, to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities.
Why you will love this chance as Head of Finance Operations at Civica
The Head of Finance Operations will lead the establishment and ongoing development of a shared service style of working for Finance in India, reporting to the Group Financial Controller.
The role will provide experienced operational leadership through a significant finance transition while also ensuring stable, accurate and well-controlled day-to-day finance operations. This includes creating scalable, standardised processes that improve service quality, efficiency, resilience and financial control across the finance function. This role will be central to modernising ways of working across Finance Operations, leveraging technology, automation and AI-enabled opportunities to simplify activity, improve data quality and strengthen controls. The postholder will support the integration and optimisation of Net Suite, embed consistent operating rhythms, and partner closely with leaders across the team to enable the wider finance transformation agenda.
Key Responsibilities
- Mobilise Finance Ops: Establish scalable shared service model in India.
- Lead Transition: Drive knowledge transfer, migration, and change adoption.
- Deliver Core Processes: Ensure accurate billing, reconciliations, and month-end close.
- Strengthen Controls: Maintain audit-ready evidence and risk escalation.
- Partner Leadership: Support transformation roadmap and system integration.
- Track KPIs: Define service measures, SLAs, and performance standards.
- Build Team: Coach and develop a high-performing operations culture.
📌 Head of Finance Operations (India)
🏢 Civica
📍 India