Responsibilities :

Advanced Workflows (uaa-awe) - CRON workflows, STREAM workflows, Advanced Workflows (event-driven logic, timer-based qualification, alarm correlation) - RACR rules development (uaa-med-fme) - JavaScript-based alarm classification rules, problem Code assignment, severity overrides, RA-specific rule blocks - Alarm management - alarm lifecycle (raise/clear/acknowledge), alarm correlation (RCA creation), soak timers, flapping detection, persistence qualification - UAA integrations - Kafka message production/consumption, Remedy API integration (ticket creation), API Gateway - Python scripting - Remedy integration scripts (advanced_trouble_ticket.py), Kafka consumer logic, payload construction - RA (Resource Adapter) management - RA certification, alarm/PM data collection, device onboarding - UAA platform operations - environment promotion (Lab → Stage → Production), UAA UI File Manager, workflow import/export,



platform upgrades - Database - PostgreSQL queries against uaa-core-db (alarm history, occurrence patterns

Technical and Skilled Requirements:

- Linux administration - RHEL-based systems, shell scripting, log analysis, process management - Kubernetes / Rancher - container orchestration, pod management (uaa-awe pods), deployment troubleshooting - Kafka - topic management, consumer groups, message schemas (JSON), troubleshooting message flow - GitLab - Git workflows, merge requests, branch management, CI/CD pipelines - TrapStation - SNMP trap collection and forwarding - Networking fundamentals - SNMP, ICMP, syslog, alarm protocols, understanding of telecom/ISP network elements - Remedy/ITSM - ticket lifecycle, creation, field mapping, API integration - Telecom/ISP fault management background - Jira workflow experience - Agile Framework

📌 Workflow Engineer (Bengaluru)
🏢 Infosys
📍 Bengaluru