Started and led by a bunch of IITians, TT has become the largest and fastest growing online marketplace in the holiday packages industry. After the success of marketplaces such as Flipkart, Snapdeal & Ola, TT is considered to be the next big thing in the Indian market. The superb growth story has been validated by the sound VC funding rounds. For those interested in reading more about our story & company culture can visit http://traveltriangle.com/aboutus
What it is like to work at Travel Triangle / why will you join us
● Versatility: You will get to meet and learn from people belonging to different walks of life.
● Problem Solving: We love problems and solving them gives us a high!
● Innovation: Building a product for the future requires constant brainstorming, innovating and generating ideas
● Open Culture: We believe in working together with no bars and boundaries. Our CEO sits next to us!
● Data-driven: As much as we trust your gut feeling, we also trust data. Data is why you are doing what you are doing.
● Transparency: We are no mind readers. So tell us whatever it is, however it is, and we will hear you.
● Move quick: We all are fighting against time, and whatever best you create in the limited time, we are happy to implement, measure and make change.
● Outcome-Oriented:
We put in a lot of hard work and time, so we like to see the output at the end of the day.
Job Location - Plot no 52. BATRA HOUSE, RANBAXY CORPORATE
HEADQUARTERS, Sector 32, Gurugram, Haryana 122022
Key Responsibilities:
• Maintaining relationship with travellers by calling and understanding their trip related details.
• Maintaining relationship with travel agents, ensuring that customer needs are met by the agent, ensure agent growth on TT platform
• Ensuring goals and targets for the assigned destination and agents are achieved
• Ensuring quality of customer experience for travellers by resolving conflicts & handling trip related responsibilities.
• Answer customer calls courteously to provide information about Travel Triangle products and services, arrange consultations and obtain feedback about service.
• Interact with customers by phone, e-mail or online chat medium concerning various queries
Desired Skills and Experience:
• Excellent communication (Written & Oral) skills in English.
• Basic computer knowledge with MS-office and effective browsing skills.
• High attention to details and ability multi-task.
• Self-Motivated, willing to learn and adapt to new processes.