- Strong Order Management expertise with SAP knowledge and Logistics or Supply Chain Management background.
- Experience in Customer Service, Service & Work Order Management, Field Service Management, RMA, Reverse Logistics, Warranty Management, and Renewals.
- Understanding of business operations and project management across voice and non-voice BPO operations.
- Exceptional leadership, people management, and mentoring skills.
- Minimum 6–7 years of hands-on experience in Order Management.
- Excellent English verbal and written communication skills.
- Solid client management and stakeholder engagement abilities.
- Sound decision-making and problem-solving skills.
- Self-motivated with the ability to inspire and motivate teams through constructive feedback.
- Ability to perform under pressure with minimal supervision.
- Proficiency in Microsoft Office applications, with advanced Excel skills.
Candidate Specification
- 10–12 years of overall professional experience.
- Minimum 6–7 years of experience in Order Management.
- At least 5 years in a supervisory role or 3 years in a managerial role within a similar process.
Good to Have Skills
- Prior experience in the Medical Devices domain.
- Exposure to AI and automation initiatives.
- Experience with P&L; management and margin improvement initiatives.
Education Qualification
- Graduate degree required.
- Professional qualifications in Order Management, Supply Chain, or Logistics are preferred.