Overview 60; At Turn Point, a leading Managed Service Provider (MSP), we are pioneering innovative technical solutions that are transforming the ways businesses 60;operate.

We are looking for an energetic, detail-oriented, and dedicated System Administrator to join our dynamic team and help us push the boundaries of 60;what's 60;possible. 60; In this unique and rewarding role, you will drive the successful delivery of advanced technical projects, from robust desktop support to the design and implementation of infrastructure within Office 365 and Azure.

Every 60;day 60;will offer new challenges as you navigate complex projects, managing both your own tasks and those of your team members. 60; Your technical 60;expertise 60;will be crucial in providing top-tier support for our diverse clients, ensuring smooth project progression, and escalating technical issues when necessary.

You will have the autonomy to solve complex problems while also collaborating closely with our team to deliver world-class solutions. 60; At the same time, you will be a steward of efficiency, 60;monitoring 60;your workflow to ensure tasks are moving forward and contributing to the growth of our internal documentation.

Your efforts will be instrumental in continuously improving our service quality and in driving the success of our clients. 60; 60; 60; This is a remote position 60; 60; Job Title: 60;System Administrator 60; Shift Timings: 60;8 AM to 5 PM, Pacific Time (U.S). 60; 60; Location: 60;Fully Remote 60; 60; 60; 60; 60; Required Infrastructure: 60;This is a work from home 60;role 60;and we require employees to have the following 60;(at their expense) 60; Home (fixed) internet with an 60;upload 60;speed of at least 20Mbps 60; Either an iPhone capable of running the latest version of iOS or an Android device running either the current version of Android or the 60;previous 60;version of Android (versions Android 15 and 16 60;at this time). 60; A mobile data plan with voice, text, and data 60;and hotspot functionality (as a backup to your fixed broadband). 60; 60; Desired Qualifications 60; Experience Required 60; Excellent communication and interpersonal skills (verbal and written) 60; Strong analytical and problem-solving abilities. 60; Proven work experience as System Administrator 60;(this is not a role for freshers) 60; Experience with administering (more than just tier 1 troubleshooting): 60; Microsoft 365 60; 60; Windows 10/11 60; Windows Server 2022 60; Physical and virtual networks 60; Familiarity with networking concepts and protocols (TCP/IP, DNS, DHCP, VPN, etc.). 60; Experience with Active Directory administration, group policies, and domain services. 60; Knowledge of backup and disaster recovery strategies and tools.



60; Additional 60;technologies we work with (bonus points if you have experience with them): 60; Microsoft Azure 60; Microsoft Intune 60; Microsoft 365 Defender 60; Windows 60;Auto Pilot 60; Microsoft 365 Copilot 60; Key Responsibilities 60; Technical: 90% 60; Leadership: 8% 60; Special Requirements: 2% 60; Technical Responsibilities: 90% 60; 60; 60; Act as 60;a liaison 60;between clients and technical staff, coaching junior resources and intervening when necessary. 60; Perform daily client work (at the level expected of your role; 60;i.e. 60;not tier 1 client work) remotely. 60; Adhere to existing processes, including change management. 60; Function as client interface on phones and ticket thread intake including: 60; Provide remote support Monday – Friday, 1AM-10AM PT and periodic after 60;hours 60;work as 60;required. 60; Note: 60;During the 60;initial 60;60-90-day training period the schedule is 8AM-5PM PT 60; Perform tech tasks as self-assigned and assigned by tech managers. 60; Proactively 60;identify, prioritize, diagnose, troubleshoot 60;issues 60;and deliver 60;accurate 60;tech work. 60; Walk clients through the problem-solving process in plain language terms, on their tech level. 60; Create, 60;review 60;and 60;maintain 60;tasks owned by self for support of client projects. 60; Maintain awareness of current work and status, managing tasks 60;through to 60;successful closure. 60; Create 60;tasks, 60;to contribute to client onsite visits and related meetings. 60; Ensure proper recording, documentation, and closure of all client inquiries using online tools. 60; Effectively 60;utilize 60;online tools: 60;Zen Desk, Asana, 60;Airtable, One Note and other tools as 60;required. 60; Monitor and update all assigned tickets on a daily basis. 60; Record and document tech processes to contribute to Turn Point Tech Manual. 60; Be an escalation resource for more junior technicians, while encouraging them to follow our formal escalation procedure. 60; Administer and 60;maintain 60;existing infrastructure for clients, including (but not limited to) servers, networks (both physical and virtual), DNS, updates, and hybrid Active Directory. 60; Partner with Engineers in the implementation of technical solutions. 60; Conduct security audits and implement necessary measures to protect the organization's systems and data.



60; Participate in planning, deploying, and upgrading hardware and software systems. 60; Create and 60;maintain 60;documentation, including system configurations, procedures, and troubleshooting guides. 60; 60; Leadership Responsibilities: 8% 60; 60; Exemplify and champion superior client communication and service. 60; Emphasise quality, continuous 60;improvement 60;and high performance. 60; Enact and champion company policies. 60; Track, 60;route , and redirect issues to the correct resources and internal team for support. 60; Balance support ticket threads, task 60;execution 60;and project work for 60;timely 60;completion. 60; Escalate unresolved client queries to the next level of support properly and 60;in a timely manner. 60; Adhere to workflow best practices: attention to detail, 60;thoroughness 60;and follow-through. 60; Train and 60;mentor 60;the tech team. 60; 60; 60; Special Position Requirements: 2% 60; 60; Obtain and 60;maintain 60;technical certifications as required. 60; 60; 60; Other duties as assigned. 60; 60; Summary 60; At Turn Point, 60;you'll 60;be part of a team that values collaboration, innovation, and diverse perspectives.

We believe in continuous learning and 60;invest 60;in the growth of our employees, including continuous growth and professional development. 60; Salary Range 60; Competitive salary 60;commensurate 60;with experience.

The salary range for this role is up to 60;40LPA. 60; 60; 60; Equal Opportunity 60; Turn Point is proud to be an equal prospect employer. 60;We celebrate diversity and are committed to creating an inclusive environment for all employees. 60;We encourage applications from individuals of all backgrounds and experiences. 60; 60; What to Expect in Our Hiring Process: 60; As part of our recruitment process, shortlisted candidates will be invited to complete a 60;one-way video interview.

This format allows you to record answers to a few pre-set questions at your convenience, using your phone or computer.

This step enables us to understand you beyond your resume and is therefore a vital part of our selection process. 60;You’ll 60;receive detailed instructions and a link to complete this process.

No live interaction is 60;required, and you can complete it within the given deadline. 60; If 60;you’re 60;unfamiliar with one-way interviews, 60;don’t 60;worry - 60;we’ll 60;guide you through it: 60; Spark Hire-Intro.mp4 60; Please keep an eye on your inbox; sometimes emails from us or our interview platform may land in your spam or junk folder. 60;We 60;wouldn’t 60;want you to miss any important communication from us, especially during this key step in the process. 60; Powered by JazzHR

📌 Systems Administrator (India)
🏢 TurnPoint Technology
📍 India