Key Responsibilities

- Manage branch banking operations and customer service.
- Handle customer queries, complaints and service requests.
- Manage CASA, account opening, KYC and documentation.
- Ensure compliance with RBI, KYC/AML and internal banking guidelines.
- Handle cash, cheque and other branch transactions.
- Ensure timely resolution of customer grievances and service requests.
- Manage and coordinate with tellers/customer service executives.
- Support CASA acquisition and cross-selling of banking products.
- Generate referrals for Loans, Insurance, Credit Cards and other financial products.
- Maintain branch MIS and ensure operational accuracy.
- Support the Branch Manager in achieving business and service targets.

Requirements:

- Graduate in any discipline
- 2 5 years of banking/branch operations/customer service experience
- Robust knowledge of CASA, KYC and branch banking
- Good communication & customer-handling skills
- Team handling/coordination experience preferred

📌 Operations Executive-Intern (India)
🏢 SkillLabs
📍 India