Job Description
Job Description - Tele caller - Personal Loans
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Business Unit: Lending Service Provider (LSP) Business
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Location: HSR Layout, Bangalore (Work from Office)
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Experience: 1 - 3 years in tele calling / tele sales, in Personal Loans in fintech or NBFC
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Employment Type: Full-time
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About the Role:
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Innopay Technologies' Lending Vertical operates as a Lending Service Provider (LSP) offering Personal Loan products in partnership with various banks & NBFCs. We are looking for energetic Telecallers to drive loan conversions by engaging customers across the loan journey from marketing-generated leads to journey drop-offs and database calling.
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Key Responsibilities:
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- Call customers who drop off at various stages of the Personal Loan application journey, understand reasons for drop-off, resolve queries, and assist them in completing their application.
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- Handle and convert inbound leads generated through marketing campaigns within defined turnaround times.
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- Make outbound calls on assigned databases to generate interest and qualified leads for Personal Loan products.
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- Explain product features, eligibility, interest rates, fees, and documentation requirements clearly and accurately.
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- Guide customers step-by-step through the digital loan application journey, including KYC and document submission.
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- Follow up systematically with prospects and maintain accurate call dispositions in the CRM/dialer system.
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- Achieve daily/weekly/monthly targets for connects, conversions, and disbursals.
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- Adhere to call quality standards, scripts, and all regulatory and compliance guidelines
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- Share customer feedback and drop-off insights with product and marketing teams to improve funnel conversion.
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Required Skills & Qualifications:
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- 1 - 3 years in telecalling / telesales, in Personal Loans in fintech or NBFC
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- Fluency in any 3 of: English, Kannada, Tamil, Hindi, Marathi, Telugu.
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- Strong communication, persuasion, and objection-handling skills.
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- Valuable understanding of personal loans- eligibility, KYC, credit bureau basics
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- Comfortable working with dialers, CRM tools, and basic computer applications.
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- Target-driven attitude with the discipline to handle high call volumes.
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- Minimum qualification: Graduate preferred.
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What We Offer:
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- Health Insurance.
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- Fast-growing fintech environment with clear career progression into Team Lead / Quality / Training roles.
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- Structured training on lending products, compliance, and sales skills.
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How to Apply:
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Please send your resume detailing your relevant experience and why you are a good fit for this role to
[email protected] /Whats App: (phone hidden).
📌 Telecaller - Personal Loans (Bengaluru)
🏢 Innopay
📍 Bengaluru