Job Description

Position: Offshore Delivery Partner

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Responsibilities: Offshore Delivery Management/Head | Global Service Delivery & Business Growth

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Summary:

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Experienced leader driving end-to-end delivery for global clients across USA, Europe, APAC, China, and Japan. Proven track record in Offshore Delivery Management, operational excellence, strategic growth, and customer success.

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Domain: P&C; Insurance /Commercial Insurance/ General Insurance.

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Leaders must have managed P&C; insurance delivery for any or all area such as Underwriting, Claims, Finance, Actuarial etc.

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Client Service Delivery:

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- Lead end-to-end delivery management for multiple clients across global regions, including USA, Europe, APAC, China, and Japan.

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- Implement robust governance frameworks to optimize service delivery and ensure compliance with operational standards.

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- Drive metrics-based performance management and proactive risk mitigation strategies.

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- Develop and execute growth strategies to enhance customer satisfaction and retention.

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Business Development

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- Formulate strategic account plans leveraging current footprint, capabilities, and partnerships.

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- Identify opportunities for AI adoption and align solutions with customer priorities and competitive landscape.

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- Structure deals and articulate value propositions addressing client pain points and strategic objectives.

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- Establish Centers of Excellence and build strategic alliances to unlock current revenue streams.

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Customer Relationship Management:

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- Build and maintain strong relationships with client stakeholders, including CXO-level executives.

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- Manage P&L; to achieve top-line and bottom-line growth targets.

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- Drive initiatives to improve customer satisfaction and manage escalations effectively.

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Capability Development & Talent Management:

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- Oversee resource planning and identify capability gaps to ensure delivery readiness.

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- Implement competency development programs and performance management frameworks.

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- Foster employee engagement and collaboration to build high-performing teams.

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- Develop and execute strategies for attrition control and talent retention.

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Operational Excellence:

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- Ensure operational efficiency by meeting or exceeding key performance indicators across service delivery, productivity, and quality.

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- Manage portfolio P&L;, profitability, and resource utilization to achieve financial objectives.

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- Continuously improve processes to drive cost optimization and operational agility.

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Specialties:

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Global Delivery Management | Strategic Account Planning | AI & Digital Transformation | P&L; Management | Customer Success | Talent Development | Operational Agility

📌 Offshore Delivery Partner (P&C Insurance) (Bengaluru)
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