Job Description - Customer Care Executive cum Admin
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Location - Bangalore (on site)
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CTC - 3-4 lpa
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About Bene Kleed
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Bene Kleed is one of India's quick-growing fashion brands focused on trend-first collections, community-led growth, and strong customer experience. We're looking for a proactive and customer-obsessed Customer Care Executive who can build meaningful customer relationships while ensuring smooth CRM and support operations.
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Role Overview
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The Customer Care Executive will be responsible for handling customer interactions across Whats App, Instagram, email, and support channels while ensuring fast resolution, high satisfaction, and strong brand communication.
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The role also involves CRM management, customer lifecycle tracking, return reduction, and feedback analysis to improve overall customer experience.
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Key Responsibilities
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Customer Support & Query Resolution
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- Handle customer queries across Whats App, Instagram, email, and support platforms
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- Ensure quick first response and fast issue resolution
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- Resolve customer concerns with empathy, ownership, and accuracy
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- Coordinate with logistics and operations teams for issue closure
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- Maintain zero missed customer queries
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Customer Experience Management
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- Maintain Bene Kleed's brand tone and customer-first communication
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- Deliver premium and emotionally engaging customer interactions
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- Build strong customer relationships to improve retention and repeat purchases
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- Handle escalations professionally and efficiently
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Returns, Exchanges & RTO Management
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- Manage return, exchange,
cancellation, and RTO cases
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- Identify avoidable returns and proactively reduce them
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- Ensure accurate issue and reason tagging
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- Coordinate pre-dispatch interventions where required
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CRM & Customer Lifecycle Management
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- Maintain customer data hygiene inside CRM tools
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- Support customer segmentation and campaign execution
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- Track repeat customers and re-engagement opportunities
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- Capture customer feedback and insights for retention improvement
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Reporting & Process Management
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- Maintain daily support trackers and CRM updates
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- Share recurring customer issue reports with management
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- Identify patterns and suggest operational improvements
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- Follow SOPs and internal communication guidelines strictly
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Skills Required
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- Strong communication skills in English & Hindi & Kannada
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- Good written communication and customer handling ability
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- Experience with Whats App CRM/support tools preferred
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- Ability to multitask in a fast-paced environment
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- Strong ownership and problem-solving mindset
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- Basic Excel/Google Sheets knowledge
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- Experience in fashion/e-commerce/customer support preferred
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Preferred Experience
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- 1–3 years in Customer Support / CRM / E-commerce Support
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- Experience with Shopify, Whats App CRM, or Meta support systems is a plus
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What We're Looking For
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- Fast responder
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- High ownership mindset
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- Strong empathy with customers
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- Attention to detail
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- Process-oriented execution
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- Brand-conscious communication
📌 Customer Care Representative cum Admin (Bengaluru)
🏢 Bene Kleed
📍 Bengaluru
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