Job Description Customer Support Executive - Voice | Teleperformance Mohali
Hiring for E-Commerce Returns Process | Teleperformance Mohali
Teleperformance is expanding its customer support team and is looking for energetic, detail-oriented, and customer-centric professionals for the E-Commerce Returns Process at our Mohali site.
If you enjoy problem-solving and helping customers with post-purchase concerns, this role is perfect for you.
Location - Mohali, Punjab
Designation - Returns Process Executive
Shift Details

6 Days Working
Rotational Shifts
Rotational Weekly Offs

Salary Package

CTC : ₹19,000

Candidate Profile

Graduate or Undergraduate
Freshers and experienced candidates can apply
Strong verbal and written communication skills
Customer-focused attitude
Basic computer and typing proficiency
Flexible to work in rotational schedules

Job Responsibilities

Assist customers with return, refund, replacement, and exchange requests.
Investigate and resolve customer concerns related to product returns.
Coordinate with internal teams to ensure timely issue resolution.




Update customer interactions accurately in the system.
Adhere to quality and compliance standards.
Deliver an exceptional customer experience during every interaction.

Selection Process
Candidates will undergo:

AMCAT Assessment
VETI Assessment
Typing Assessment - 25 WPM 90% Accuracy

Hiring Mix

80% Freshers
20% Experienced Candidates
Graduate & Undergraduate Both are eligible

Advantages of Joining Teleperformance
Stable career with a leading global CX company
Professional training and development
Exposure to international customer service operations
Employee engagement and recognition programs
Growth opportunities across multiple business verticals
Apply now and become part of a globally recognized organization that values talent, learning, and customer excellence.
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