Job descriptionCustomer Success ManagerCompany: KreedoLocation: Jayanagar 8th Block, BangaloreExperience: 3 YearsJoining: Immediate to 15 Days PreferredEmployment: Full time, PermanentInterested Candidate can share their cv too - 9036554241About the RoleKreedo is looking for aCustomer Success Associateto manage and grow relationships with our preschool partners. The role involves ensuring customer satisfaction and retention, resolving customer concerns, supporting academic coordination, and contributing to revenue growth through renewals, upselling, and cross-selling.Key ResponsibilitiesManage relationships with assigned preschool partners and ensure a positive customer experience.Understand customer requirements and resolve queries and concerns effectively.Coordinate with internalAcademic,
Training, Sales, and Operations teamsto resolve customer issues.Drivecustomer retention and renewalsby maintaining strong relationships.Identify and supportupselling and cross-sellingopportunities.Follow up on outstanding payments and support timely revenue collection.Collect customer feedback and ensure timely resolution of concerns.Track account health, customer satisfaction, and engagement.Visit partner schools/customer locations when required for relationship management and issue resolution.Achieve assignedcustomer retention, revenue, and business targets .