Founder's Office - Customer Success Manager | AffluenseBengaluru | Full-timeAbout AffluenseAffluense (by Saleazy Technologies) is an AI-powered B2B HNI intelligence and prospecting platform built for India's wealth management and BFSI ecosystem. We help RMs and wealth teams discover, profile, and engage high-net-worth prospects faster. Backed by Zeropearl VC, Kunal Shah (CRED), and Pravin Jadhav (Dhan).About the RoleWe're hiring a Customer Success Manager to sit in the Founder's Office and own two connected motions: converting trial accounts into paying customers, and driving deep product adoption, seat expansion, and renewal across our existing enterprise base.What You'll DoTrial ConversionOwn onboarding and activation for accounts in active trial, driving them to "aha moment" fastTrack trial usage and engagement to identify stalled accounts and intervene proactivelyDemonstrate clear ROI to convert trials into paying customers

Retention & Expansion (Paid Accounts)Drive seat expansion and upsell within existing accounts by increasing RM/user adoptionBuild robust relationships with key stakeholders (RMs, team leads, decision-makers) at customer organizationsRun regular check-ins, QBRs,



and training sessions to maximize product utilizationOwn retention and renewal targets, and be directly accountable for NRR/logo retentionCross-cuttin

gBe the voice of the customer internally — feed insights back to product and foundersWork cross-functionally with sales, product, and data teams as part of the Founder's Offic eWhat We're Looking F

or1–5 years in Customer Success, Account Management, or Client Servicing — BFSI/fintech/SaaS background preferredStrong communication and stakeholder management skills; comfortable engaging with senior wealth management professionalsData-driven mindset — comfortable tracking usage metrics, spotting adoption gaps, and running structured playbooksHigh ownership and hustle — this is a Founder's Office role in an early-stage startup, not a 9-to-5 CS seatPrior experience with wealth management, private banking, or financial services professionals is a strong pl usWhy J

oinWork directly with the founding team on a fast-growing enterprise SaaS productHigh ownership, high visibility role shaping how Affluense scales customer success as a functionBe part of a lean, fast-moving team backed by top investors

📌 Founder's Office - Customer Success Manager (Mumbai)
🏢 Affluense
📍 Mumbai