Manager – Customer Excellence | Operations & OHC Management

Locations:

HyderabadEmployment Type:

Full-timeExperience Required:

6–8 Years

About GigaCareAt GigaCare, we’re redefining how organizations deliver healthcare to their employees. As a leading provider of employer direct healthcare solutions, we specialize in managing onsite health clinics and delivering high-quality healthcare services to workplaces across India. Our mission is easy — to make healthcare more accessible, efficient, and impactful for businesses and their people.

About the RoleWe are looking for a highly driven Manage – Customer Excellence to oversee operations across multiple Onsite Health Clinics (OHCs) and lead cross-functional teams. This role is ideal for professionals with experience in operations management, stakeholder engagement, service delivery, and people leadership. You will play a critical role in ensuring seamless clinic operations, maintaining client satisfaction, and driving operational excellence across locations.

Key ResponsibilitiesManage end-to-end operations across multiple health centres and client locationsLead and mentor multidisciplinary teams including Doctors, Nurses, and Administrative StaffEnsure consistent service delivery and operational governance across sitesMonitor and achieve client-specific KPIs, SLAs,



and business performance metricsDrive workforce planning including hiring, onboarding, training, and performance managementTrack daily operations including attendance, scheduling, compliance, and workflow managementIdentify operational gaps and implement process improvement initiativesConduct regular team reviews, coaching sessions, and performance discussionsBuild strong client relationships and act as the primary operational point of contactPrepare and present periodic business and operational performance reports

RequirementsMaster’s degree or equivalent relevant experience6–8 years of experience in operations, customer success, account management, healthcare operations, or client-facing rolesStrong leadership and people management capabilitiesExcellent communication and stakeholder management skillsAbility to manage multiple locations and teams simultaneouslyExperience in Healthcare, Occupational Health Centres (OHC), Clinics, Employee Health, or Healthcare Operations will be an added advantage

Preferred SkillsOperations ManagementTeam LeadershipClient Relationship ManagementPerformance ManagementService ExcellenceProcess ImprovementWorkforce PlanningHealthcare Operations

If you are passionate about building scalable healthcare operations and delivering exceptional client experiences, we’d love to hear from you.

📌 Manager - Customer Excellence (Mumbai)
🏢 GigaCare
📍 Mumbai