Bijlipay (Skilworth Technologies Pvt. Ltd.)

Location:

Chennai (Work From Office)

Function:

Client Success / Partnerships

Reports To:

Head of Business DevelopmentAbout BijlipayBijlipay is a fintech offering offline merchant acquiring solutions, including Android POS devices, UPI QR Soundboxes, and white-label payment infrastructure. We partner with leading banks, fintechs, and payment platforms to power merchant payment acceptance across India.

Role OverviewWe are looking for a Client Success Senior Manager to own the post-sale relationship with our large fintech and bank partners. This is a high-visibility role that sits at the intersection of technology, payments, and account management. The ideal candidate has a robust grasp of payment rails, POS/QR infrastructure, and API-driven integrations, and is equally comfortable in a boardroom review as they are in a technical escalation call.

You will be the primary point of accountability for partner health, deployment success, and commercial expansion for a portfolio of strategic accounts — ensuring partners realize value from Bijlipay's product suite while identifying opportunities to deepen and grow the relationship.

Key Responsibilities

Partner Relationship ManagementOwn end-to-end relationship health for a portfolio of large fintech/bank partners post-contract signingServe as the primary escalation point for partner-side stakeholders across business, product, operations, and compliance teamsBuild and maintain executive-level relationships with partner organizations, including regular business reviews (QBRs)

Technical & Payments FluencyUnderstand and speak confidently to partners on POS/EDC deployment, UPI QR/Soundbox infrastructure,



settlement flows, KYC/onboarding processes, and API integrationsWork closely with Bijlipay's product, engineering, and operations teams to troubleshoot partner-reported issues and drive resolutionTranslate partner technical requirements into internal product/engineering asks, and vice versa

Account Growth & RetentionTrack and improve key partner health metrics: device activation rates, merchant onboarding TAT, transaction volumes, and churnIdentify upsell and cross-sell opportunities (e.g., additional device SKUs, white-label offerings, value-added services) within existing accountsPartner with the BD team on renewal negotiations and commercial expansion discussions

Operations & GovernanceEnsure SLA adherence across onboarding, deployment, and support workflows for assigned accountsCoordinate with compliance and risk teams on partner audits, KYC escalations, and regulatory requirementsMaintain accurate account documentation, health scorecards, and escalation logs (CRM-based)

Cross-functional CoordinationAct as the internal voice of the partner — feeding insights into product roadmap and Technology deliveryCollaborate with finance/ops on invoicing, settlement reconciliation, and commercial term adherenceSupport leadership with partner-facing decks, MBRs/QBRs, and escalation summaries





What We're Looking For5–7 years of experience in client success, key account management, or partnerships — preferably within fintech, payments, banking, or B2B SaaSStrong working knowledge of payment ecosystems: UPI, POS/EDC hardware, merchant acquiring, settlement cycles, and KYC/compliance basicsDemonstrated experience managing large, complex partner relationships (banks, NBFCs, fintech platforms, or PSPs) with multiple internal stakeholdersComfortable reading and discussing technical/API documentation and translating between technical and business teamsExcellent stakeholder management and executive communication skills — able to run structured business reviews and handle escalations calmlyStrong analytical orientation — comfortable working with dashboards, health scorecards, and CRM tools (Salesforce/Zoho or equivalent)Prior experience with POS device ecosystems, QR/Soundbox products, or offline merchant acquiring is a strong plusBachelor's degree required; MBA preferred but not mandatory

What Success Looks Like (First 6–12 Months)Full ownership and health tracking of an assigned portfolio of strategic partner accountsReduction in unresolved escalations and improved SLA adherence across managed accountsAt least one measurable account expansion (new SKU, geography, or service) within the portfolioEstablished cadence of structured business reviews with key partner stakeholders

Why Join BijlipayWork directly with category-defining fintech and banking partners at scaleHigh-ownership role with direct visibility to leadershipOpportunity to shape how a fast-growing offline payments platform manages its most strategic relationships

📌 Client Success Senior Manager (Mumbai)
🏢 Bijlipay
📍 Mumbai