Position Summary

We are looking for an experienced

GBS Payroll Manager / HTR Payroll Manager

to lead the end-to-end delivery of

Netherlands Payroll Operations

and future transitioned HR processes within a Global Business Services environment.

The role will be responsible for ensuring

accurate, timely and compliant payroll delivery , operational excellence, service-level adherence, continuous improvement and transformation across the Hire-to-Retire (HTR) function.

The position will lead a regional team, manage operational performance, build strong stakeholder relationships and drive process standardisation, automation and technology-led improvements.

The ideal candidate will have strong experience in

European payroll operations, Hire-to-Retire processes, shared services/GBS environments, team leadership, stakeholder management and payroll transformation .

We are looking for an experienced

GBS Payroll Manager / HTR Payroll Manager

to lead the end-to-end delivery of

Netherlands Payroll Operations

and future transitioned HR processes within a Global Business Services setting.The role will be responsible for ensuring

accurate, timely and compliant payroll delivery , operational excellence, service-level adherence, continuous improvement and transformation across the Hire-to-Retire (HTR) function.The position will lead a regional team, manage operational performance, build strong stakeholder relationships and drive process standardisation, automation and technology-led improvements.The ideal candidate will have strong experience in

European payroll operations, Hire-to-Retire processes, shared services/GBS environments, team leadership, stakeholder management and payroll transformation .

Key Responsibilities

1. Leadership & Team ManagementLead and develop the regional Payroll / HTR Operations team.Set clear goals, performance expectations and service delivery standards.Conduct regular performance reviews and provide coaching and feedback.Identify career development and succession opportunities for team members.Drive employee engagement, retention and capability development.Support recruitment and onboarding of new team members.Build a high-performing team with effective succession and backup plans.

2. Netherlands Payroll OperationsManage the

end-to-end Netherlands payroll process , including:Pre-payroll activities and reconciliationsPayroll validation and controlsPayroll processingPost-payroll activitiesPayroll reporting and reconciliationEnsure accurate and timely payroll delivery in line with defined

SLAs, KPIs and compliance requirements .Ensure payroll processes comply with applicable local regulations, statutory requirements and internal controls.Work closely with payroll providers and other third-party partners.3.



Hire-to-Retire / HR OperationsOversee HR Operations and

Hire-to-Retire (HTR)

processes.Manage HRIS transactions covering:Employee onboardingOffboardingEmployee movementsOrganisational changesPosition managementEmployee data managementEnsure high levels of data accuracy and process efficiency throughout the employee lifecycle.4. Stakeholder ManagementDevelop strong relationships with key internal stakeholders across

HR, Finance, Payroll, HR Business Partners and regional teams .Manage relationships with external payroll and benefits providers.Understand stakeholder requirements and ensure timely resolution of operational issues.Establish regular governance and performance review mechanisms.Drive a strong customer-centric approach across payroll operations.5. Process Improvement & AutomationIdentify opportunities to

standardise, simplify and optimise payroll and HTR processes .Lead continuous improvement initiatives to improve efficiency, quality and turnaround time.Drive automation and digitalisation of HR and payroll processes.Partner with HR Technology / IT teams on process automation and system enhancements.Evaluate opportunities to leverage

AI, analytics and emerging technologies

to improve operational efficiency.Drive transformation projects related to payroll and HTR operations.6. Performance Management & Operational ExcellenceDefine and monitor

KPIs, SLAs and operational metrics .Prepare and review performance dashboards and management reports.Analyse operational gaps and develop corrective and preventive action plans.Ensure consistent service delivery and adherence to agreed performance standards.Drive operational excellence across the regional HTR function.7. Compliance, Controls & Risk ManagementEnsure compliance with

European and Netherlands payroll regulations .Ensure adherence to data privacy and information security requirements, including

GDPR .Maintain strong internal controls across payroll and HTR processes.Identify operational risks and implement appropriate mitigation measures.Ensure audit readiness and timely closure of audit observations.8. Transformation & Strategic InitiativesLead implementation of strategic HTR and payroll initiatives.Manage

scope transitions,



process migrations and transformation projects .Support technology upgrades and HRIS implementation/enhancement initiatives.Identify opportunities for expanding GBS scope and improving service delivery.Share best practices across regional and global teams.

EducationBachelor's degree in

Human Resources, Finance, Business Administration or a related discipline .Master's degree / MBA preferred.HR / Payroll certification would be an advantage.Certification in

Continuous Improvement / Process Excellence

is desirable.Coaching or mentoring certification would be an added advantage.Experience12+ years of progressive experience

in

Hire-to-Retire, HR Operations and Payroll , preferably within a GBS / Shared Services / Global Business Services environment.Strong experience managing

European payroll , with specific experience in

Netherlands payroll

highly preferred.Experience working with European-based organisations or clients.10+ years of leadership experience , including managing regional or cross-border teams.Strong experience in

end-to-end payroll operations and HR service delivery .Proven experience in process transformation, automation and continuous improvement.Strong stakeholder management experience across HR, Finance, Technology and business functions.Experience managing third-party payroll / HR service providers.Experience with

Workday and/or ServiceNow

would be advantageous.Good understanding of

GDPR and European data privacy requirements .Proven track record of building and managing high-performing teams.Strong experience in talent development, retention and succession planning.Experience in payroll / HTR transition, migration or transformation projects.Experience in a

FMCG / Consumer / Manufacturing environment

would be an advantage.Key Skills & Competencies#NetherlandsPayroll #EuropeanPayroll #GlobalPayroll #HireToRetire #HTR #HROperations #GBS #GlobalBusinessServices #SharedServices #PayrollTransformation #PayrollOperations #HRIS #Workday #ServiceNow #ProcessAutomation #ContinuousImprovement #ProcessExcellence #StakeholderManagement #VendorManagement #SLAManagement #KPIManagement #GDPR #DataPrivacy #TeamLeadership #ChangeManagement #HRTransformation #EmployeeLifecycleManagement #PayrollCompliance #PayrollManagement #HRSharedServices #FMCG #HRTechnology#

Personal Attributes

Excellent written and verbal communication skills in

English .Strong stakeholder engagement and influencing skills.High emotional intelligence and empathy.Strong customer-centric mindset.Analytical and structured approach to problem-solving.Strategic thinker with a strong focus on operational excellence.Ability to manage change and ambiguity in a fast-paced global environment.Strong decision-making and execution capabilities.Ability to manage multiple priorities while maintaining service quality and team morale.

📌 GBS Payroll Manager (Mumbai)
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