Essential Skills

- Excellent communication skills.
- Strong teamwork and interpersonal skills.
- 1-2 years of experience in voice and back-office work. Preferably in an insurance process.
- Good typing skills.
- Proficient in understanding and speaking positive English language.
- Client engagement.

Education & Experience

- Graduate in any discipline (Preferred from accounting background, BCOM etc.)
- Schooling (Preferably from an ICSE/CBSE)

Job Responsibilities

- The primary task is to handle calls from customers or clients and provide them with a solution to their queries.
- He/She must show the willingness to learn new tasks and perform well.
- Must discuss every matter with its supervisor or team leader to get any issue sorted.
- Giving a resolution to the customers or clients should be the whole and sole responsibility.
- Must be very effective in providing customer service by providing resolution to their complicated queries and issues.
- Must efficiently set goals and work on so as to avoid any escalations and maintain the relevancy and quality while providing service to the customers.

📌 Executive (Voice Support) | 1-3 Years Gurugram | Job Code #0000835 (India)
🏢 Primis BPO
📍 India