SHFTX Tech Private Limited is looking for a Customer Service Manager to join our growing team and help us scale our customer engagement and sales operations.
Location: Dwarka, New Delhi
Employment Type: Full-Time
Interested candidates must share their updated CV at:
[email protected]
If you enjoy speaking with customers, solving problems, and taking ownership, this role offers an opportunity to work closely with leadership, contribute to business growth, and build a long-term career in Customer Success.
Role Summary
You'll engage with existing customers after purchase, understand their experience, maintain customer relationships, coordinate with internal teams, and work towards measurable customer engagement goals.
Key Responsibilities
- Engage with existing customers
- Build customer relationships
- Resolve customer concerns
- Maintain CRM records
- Coordinate with internal teams
- Track daily performance
- Achieve monthly targets
Preferred Background
- Customer Service
- Customer Support
- Customer Success
- Telecalling
- Voice Process
- BPO
- Retention
- Collections
- CRM
Requirements
● Graduate in any discipline
● 1–2 years in Customer Service, Telecalling, Customer Success or BPO
● Valuable spoken Hindi
● Good spoken English
● Comfortable with outbound customer calls
● Basic Excel knowledge
● Positive attitude
● Willingness to learn
Interested candidates must share their updated CV at:
[email protected]
Work Location: In person
📌 Customer Service Manager / Sales Team Leader (India)
🏢 ShftX Tech
📍 India