The Customer Support Executive will be responsible for providing end-to-end assistance to Airtel Black customers through inbound calls. The role involves understanding customer queries, resolving issues promptly, and ensuring a superior customer experience.
Key Responsibilities:
- Handle inbound calls and provide professional customer support.
- Identify, analyze, and resolve customer issues effectively.
- Maintain accurate records of customer interactions and resolutions.
- Ensure adherence to quality and process standards.
- Collaborate with internal teams to facilitate seamless issue resolution.
Required Skills and Attributes:
- Excellent communication skills in English and either Tamil or Hindi.
- Solid problem-solving and interpersonal abilities.
- Customer-focused attitude with a commitment to service excellence.
- Ability to work in rotational shifts.
Eligibility Criteria:
- Graduation is mandatory
Languages Required: English + Tamil OR English + Hindi
Work Schedule:
- 5 working days per week
- 2 rotational weekly offs
Compensation Details:
- Take-home salary: ₹17,000 – ₹19800 per month
- Night Shift Allowance
- Split Shift Allowance