Job Description

We are looking for a proactive and customer-focused professional to join our growing team as a Logistics Customer Success Executive. In this role, you will serve as the first point of contact for prospective customers in the US logistics and supply chain market.

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This position combines customer support, client communication, lead qualification, and logistics coordination. The ideal candidate should be confident in handling calls and emails, building relationships, and ensuring a smooth customer experience while supporting business growth initiatives.

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Key Responsibilities

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- Communicate with US-based prospects through calls, emails, LinkedIn, and other channels
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- Understand customer requirements and provide timely support and coordination.
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- Coordinate internally with operations and sales teams to ensure smooth communication and service delivery.
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- Maintain accurate records of customer interactions, leads, and pipeline activities
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- Build strong professional relationships and provide excellent customer experience
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Requirements

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- 1–2 years of experience in customer support, client servicing, sales, business development, or logistics coordination
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- Excellent verbal and written English communication skills
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- Comfortable speaking with US-based clients over calls and emails
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- Strong interpersonal and relationship-building skills
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- Ability to multitask and work in a fast-paced environment
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- Comfortable working night shifts aligned with US business hours
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- Basic understanding of logistics, freight, supply chain, or transportation industry preferred
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- Experience with B2B communication or US processes will be an added advantage
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What We Offer

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- Competitive salary package
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- Performance-based incentives and growth opportunities
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- Exposure to international clients and US business operations
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- Supportive and collaborative work culture
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- Career advancement opportunities as the company grows
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Benefits

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- 5 Days Fixed Shift
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- Weekend Fixed Off
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- Incentives + Performance Based Bonuses
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- Food provided
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- Commuter assistance provided
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- Paid time off
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- Provident Fund
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- Leave encashment
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Job Details

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- Job Type: Full time, Permanent
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- Salary: ₹20,000 – ₹35,000 per month
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- Shift: Night Shift (5:30 pm - 2:30 am)
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- Location: Mohali, Punjab (In-office)
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📌 Customer Support - US Logistics (Sahibzada Ajit Singh Nagar)
🏢 Quantus Freight Solutions
📍 Sahibzada Ajit Singh Nagar