MCAD_Application Support Lead

Location :- Bangalore/Pune/Hyderabad

Experience :- 9-12 years

Your Roles & Responsibilities

- Lead a team of CAD support engineers from offshore supporting multiple MCAD & ECAD applications prominently NX, CATIA, BricsCAD, Mentor Expedition

- CAD Application troubleshooting & L3 support NX, CATIA and integrations with Teamcenter

- License Management support of all CAD applications

- Ensure coverage for all applications through shift rostering and on call scheduling

- Analyse skill gaps in team and arrange training sessions periodically to have sufficient coverage for all applications in scope

- Knowledge management and ensure to capture all learnings and usage of Knowledge articles for support

- Monitoring and tracking the various metrics/SLAs and ensure 100% compliance/adherence

- Control the Ticket Backlogs/Aging tickets within defined limits

- Share reports periodically (weekly/monthly) with Leadership and customer

- Conduct daily internal team meetings and participate in weekly governance calls with customer

- Lead Problem Management activities and focus on proactive issue resolution/corrective actions to ensure stable application services

- Focus on Continuous Service Improvement activities and ensure YoY productivity improvement

- Monitor progress on bug fixing and enhancements (minor/major)

Your Profile

Expertise Required

- B.E/B.Tech in Mechanical/Production Engineering





- 9-12 years working exp in CAD applications- NX, CATIA, Creo, AutoCAD etc.

- IT Service Management/Application support experience (Experience in Issue troubleshooting, installation, maintenance/upgrade of CAD applications)

- Product Design, CAD Modeling, detailing experience in automotive industry would be preferred

- ITIL V3/V4 Certification and familiarity with ITIL processes for Incident, Request, Problem & Change management

- ServiceNow or other ticketing tool knowledge is mandatory.

- Willing to work on shifts if needed

- Good team player and good in communication.

- Should have functional experience in CAD tools mainly NX and preferably CATIA, Creo, AutoCAD

- Should have experience in License Management of CAD applications on license server, understanding of FlexLM license processes

- Self-starter personality and excellent verbal and written communication skills and experience in working in multi-cultural setting.

- Customer centric approach and able to build good relations with customer focals and coordination with software vendors and other third party stakeholders

Software Skills - Mandatory

- NX & CATIA (Both application support and functional expertise)

- Should be familiar with Teamcenter environment and integration with CAD tools

- ServiceNow

Software Skills Desirable/Good to have

- CAD Customization and configuration with Teamcenter knowledge

- Solid Works, AutoCAD, Mentor Expedition

📌 MCAD Lead support (Bengaluru)
🏢 Arminus
📍 Bengaluru