Job Description WE'RE HIRING – CUSTOMER SUCCESS INTERN & FULL-TIME | KASPLO
n Kasplo is looking for customer-focused and enthusiastic individuals to join our Customer Success team in Bangalore.
n If you enjoy communicating with customers, solving problems, understanding customer needs, and building strong relationships, this is a great opportunity to build your career in B2B SaaS Customer Success.
n Location: Bangalore
n Work Mode: Work from Office
n Employment Type: Full-time / Internship
n Experience: Freshers / Recent Graduates / 0–1 year
n What you'll do:
n • Communicate with customers through calls, email, WhatsApp, and other channels.
n • Assist customers with onboarding and product adoption.
n • Understand customer requirements and help them get maximum value from the product.
n • Handle customer queries and coordinate with internal teams for issue resolution.
n • Conduct regular follow-ups and maintain strong customer relationships.
n • Track customer interactions, requirements, and issues using CRM tools.
n • Collect customer feedback and share insights with the internal teams.
n • Support customer engagement and retention initiatives.
n What we're looking for:
n • Excellent verbal and written communication skills.
n • Strong interpersonal and relationship-building skills.
n • Customer-first attitude.
n • Good follow-up and organizational skills.
n • Ability to understand customer requirements and communicate clearly.
n • Willingness to learn and work in a fast-paced B2B SaaS environment.
n • Prior internship or experience in sales, business development, customer support, or other client-facing roles is an added advantage.
n What you'll do:




n • Manage customer relationships throughout the customer lifecycle.
n • Drive customer onboarding and product adoption.
n • Understand customer requirements and ensure timely resolution of issues.
n • Conduct regular customer follow-ups and engagement activities.
n • Identify customer concerns and potential churn risks.
n • Coordinate with Product, Sales, Support, and other internal teams.
n • Maintain accurate customer information and interactions in CRM.
n • Collect customer feedback and communicate actionable insights to internal teams.
n • Contribute to customer retention, engagement, and overall satisfaction.
n What we're looking for:
n • 6 months - 1 years of relevant experience.
n • Robust communication and interpersonal skills.
n • Customer-first approach and problem-solving mindset.
n • Good stakeholder management and follow-up skills.
n • Experience working with CRM tools is a plus.
n • Prior B2B SaaS experience is preferred.
n COMPENSATION
n Customer Success Intern: ₹15,000–₹20,000 per month
n Customer Success Executive: ₹3–₹4 LPA
n Compensation for experienced candidates may vary based on experience and skill set.
n WHY JOIN KASPLO?
n • Hands-on experience in B2B SaaS Customer Success
n • Exposure to customer onboarding and product adoption
n • Opportunity to work directly with customers
n • Exposure to CRM and customer lifecycle management
n • Opportunity to work with cross-functional teams
n • Learn and grow in a fast-paced SaaS environment
n Interested candidates can apply or share their updated resume with us.
n #Hiring #CustomerSuccess #CustomerSuccessJobs #SaaSJobs #B2BSaaS #CustomerSuccessIntern #FreshersJobs #BangaloreJobs #Internship #CustomerExperience #Kasplo

📌 Customer Success Intern (Bengaluru)
🏢 Kasplo
📍 Bengaluru