Responsibilities & Key Deliverables

As a Deputy Manager - Parts, you will be responsible for driving the spare parts business in coordination with Country Managers, distributors, service teams, plants, warehouses, logistics, accounts, and SBU teams.
Key Responsibilities include:
- Drive spare parts business performance in coordination with Country Managers, including payment follow-up, retail sales tracking, market potential study, sales loss analysis, distributor network reach, and benchmarking of global best practices.
- Ensure monthly order execution with complete understanding of spare parts processes, documentation requirements, and compliance with laid-down policies.
- Support M&M; field teams, HO service teams, and distributors for urgent supplies and concern resolution by coordinating with warehouses and plants to ensure timely dispatch.
- Build capability of distributor spare parts teams through training on systems, processes, inventory management, Mahindra DMS, parts catalogue reading, and query portal usage.




- Analyse loss of FFR and coordinate with relevant teams to address systemic gaps for sustainable improvement.
- Track VOR / RUSH FFR on a daily basis to improve service responsiveness.
- Coordinate with SBUs for BO parts ETA and ensure receipt as per committed timelines.
- Coordinate with SBU CC team for MSS allocation and STO tracking.
- Track high-value BO parts and follow up with sourcing teams to ensure availability within the same month and maximise execution value.
- Follow up on country-specific documentation, import licences, BIVAC / SGS inspection requirements, and related compliance needs.
- Arrange parts from the local market in case of urgent business or service requirements.
- Generate accessories orders from distributors as per the agreed business plan.
- Prepare weekly and monthly MIS on order execution status after sales closing, in coordination with accounts and logistics teams.
- Coordinate IT projects by sharing BRDs, business logi

📌 Deputy Manager (Mumbai)
🏢 Mahindra & Mahindra
📍 Mumbai