Description
FILING INFORMATION
Position
Manager – Branch OperationsDepartment
Express Business, Operations
Location
Multiple Locations
Band
3
Reports to
Manager - Cluster Operations
ROLES & RESPONSIBILITIES
Key responsibilities
- Develop and present the branch AOP and execution plan to meet the set targets
- Deliver AOP revenue & EBDITA through tightly controlled operations and cost for the branch.
- Optimally utilize resources to grow the branch as per the short and long term growth strategies.
- Develop operations plans on an annual, quarterly, and monthly basis at branch level across service lines.
- Monitor and execute seamless end to end operations on a daily basis ensuring compliance and exceeding customer expectations.
- Develop peak season operations plan, including capacity building in terms of infrastructure and manpower
- Track and share competitive activities and propose strategy to counter them and utilize the intelligence while planning AOP.
- Track, analyze and report MIS on a regular basis - Provide updates in branch reviews through MOR.
- Manage,



track and share local relationships of all Vendors.
- Set KPI's for large contracted and empaneled accounts. Review the KPI's on a regular basis and share the findings with the account with the objective of brick-walling the account.
- Manage shipper and account escalations as per the escalation matrix. Managing customer escalations as per the company's escalation matrix
- Manage day-to-day administration of the branch in terms of facilities, local issues and regulatory compliance
- Managing geographic expansion within allocated region, through extension of network and leveraging the relationship across regions where Writer has presence.
- Maintain relationships with select key accounts in the branch as per the account plan
- Continually find ways to improve and keep our work workplace safe
- Recruit, develop and retain the branch teams. Build talent within the branch to meet organizations growing needs.

📌 Manager - Branch Operations - Express Logistics (Bhiwandi)
🏢 DP World
📍 Bhiwandi