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Overview:

We are seeking a skilled and proactive Zoho Administrator to manage and optimize our Zoho One ecosystem. The ideal candidate will be responsible for day-to-day administration, configuration, and customization of Zoho applications to support business operations. This role plays a key part in ensuring system sustainability, data integrity, user support, and the effective adoption of Zoho tools across the organization.

Key Responsibilities:
- Administer and manage the entire Zoho One suite, including but not limited to Zoho CRM, Creator, Books, People, Desk, Campaigns, Projects, and Analytics.
- Create and manage user roles, permissions, and access controls across applications to enforce security and operational needs.
- Develop, configure, and optimize workflows, automation, and integrations within Zoho applications to improve business efficiency.
- Maintain and monitor data accuracy, consistency, backups, and ensure smooth data migrations during system upgrades or rollouts.
- Provide first-level support, troubleshooting,



and training on Zoho applications to internal users, ensuring effective utilization.
- Collaborate with cross-functional teams to gather requirements, design solutions, and implement customizations aligned with business processes.
- Liaise with Zoho support, external vendors, and implementation partners for advanced technical support, configuration changes, and system enhancements.
- Monitor system performance, stay updated with Zoho product enhancements, and drive continuous improvement.
- Develop and maintain documentation for Zoho configurations, custom views, reports, Standard Operating Procedures (SOPs), and training materials.
- Lead change management efforts to drive user adoption and proper utilization of Zoho tools.

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Requirements

Qualifications and Skills:

Bachelor’s degree in IT, Computer Science, Business Administration, or a related field.

2–5 years of experience in Zoho administration or similar ERP/CRM administratio

📌 Zoho Administrator (Mumbai)
🏢 Immunity Networks & Technologies
📍 Mumbai