Job OverviewWe are looking for enthusiastic and customer-focusedCustomer Experience Advisorsto join our Operations team handling anInternational Voice Process .The ideal candidate should have strong communication skills, a customer-first approach, and the ability to handle customer queries professionally and empathetically. BothFreshers and candidates with relevant BPO/Operations experienceare welcome to apply.Job Title: Customer Experience AdvisorLocation:Hyderabad, TelanganaDepartment:Operations International Voice ProcessReporting To:Team LeaderExperience:Freshers & Experienced CandidatesEmployment Type:Full-TimeKey ResponsibilitiesHandle customer queries and concerns over calls as per defined processes.Deliver a consistent, professional, and high-quality customer experience.Understand customer requirements and provide accurate and timely resolutions.Resolve customer concerns efficiently and escalate complex issues to the appropriate team when required.Follow definedSOPs, processes, and quality standards .Accurately capture and maintain customer information and interaction details.Ensure proper documentation of customer interactions and resolutions.Meet definedproductivity, quality, and customer satisfaction targets .Adhere to assigned schedules, attendance,



and process requirements.Required Skills & QualificationsUndergraduate or Graduate in any discipline.Freshers are welcome to apply.Candidates with6+ months of relevant experience in BPO/Operations/Customer Serviceare preferred for experienced positions.Excellentverbal and written communication skills .Strong customer-handling and interpersonal skills.Ability to listen actively, understand customer concerns, and provide appropriate solutions.Good problem-solving and decision-making abilities.Ability to accurately capture customer details and maintain documentation.Comfortable working in afast-paced, target-driven environment .Candidates should haveno pending academic backlogs .Who Can Apply?Freshers:Candidates with good communication skills and a strong customer-service orientation.Experienced:Candidates with6+ months of relevant BPO, customer service, voice process, or operations experience .Shift RequirementWillingness to work innight shifts, including graveyard shifts, and rotational shiftsis mandatory.Flexibility to work as per business and process requirements.EligibilityStrong customer handling and communication skills.Flexibility to work in a 24x7 support setting.Freshers and experienced candidates with relevant customer support skills are welcome to apply.Job LocationVXI Global Solutions India Pvt. Ltd. Recruitment Hub, Ground Floor, Vega Block, Ascendas IT Park, Gate No. 5, Inorbit Mall Road, Madhapur, Hyderabad 500018.

📌 Customer Experience Advisor (Maharashtra)
🏢 VXI Global Solutions
📍 Maharashtra