Job Description Position Summary
n We are looking for an experienced GBS Payroll Manager / HTR Payroll Manager to lead the end-to-end delivery of Netherlands Payroll Operations and future transitioned HR processes within a Global Business Services environment.
n The role will be responsible for ensuring accurate, timely and compliant payroll delivery, operational excellence, service-level adherence, continuous improvement and transformation across the Hire-to-Retire (HTR) function.
n The position will lead a regional team, manage operational performance, build strong stakeholder relationships and drive process standardisation, automation and technology-led improvements.
n The ideal candidate will have strong experience in European payroll operations, Hire-to-Retire processes, shared services/GBS environments, team leadership, stakeholder management and payroll transformation.
n We are looking for an experienced GBS Payroll Manager / HTR Payroll Manager to lead the end-to-end delivery of Netherlands Payroll Operations and future transitioned HR processes within a Global Business Services environment.
n The role will be responsible for ensuring accurate, timely and compliant payroll delivery, operational excellence, service-level adherence, continuous improvement and transformation across the Hire-to-Retire (HTR) function.
n The position will lead a regional team, manage operational performance, build strong stakeholder relationships and drive process standardisation, automation and technology-led improvements.
n The ideal candidate will have strong experience in European payroll operations, Hire-to-Retire processes, shared services/GBS environments, team leadership, stakeholder management and payroll transformation.
n Key Responsibilities
n 1. Leadership & Team Management
n n Lead and develop the regional Payroll / HTR Operations team.
n Set clear goals, performance expectations and service delivery standards.
n Conduct regular performance reviews and provide coaching and feedback.
n Identify career development and succession opportunities for team members.
n Drive employee engagement, retention and capability development.
n Support recruitment and onboarding of new team members.
n Build a high-performing team with effective succession and backup plans.
n n 2. Netherlands Payroll Operations
n n Manage the end-to-end Netherlands payroll process, including:
n Pre-payroll activities and reconciliations
n Payroll validation and controls
n Payroll processing
n Post-payroll activities
n Payroll reporting and reconciliation
n Ensure accurate and timely payroll delivery in line with defined SLAs, KPIs and compliance requirements.
n Ensure payroll processes comply with applicable local regulations, statutory requirements and internal controls.
n Work closely with payroll providers and other third-party partners.
n n 3. Hire-to-Retire / HR Operations




n n Oversee HR Operations and Hire-to-Retire (HTR) processes.
n Manage HRIS transactions covering:
n Employee onboarding
n Offboarding
n Employee movements
n Organisational changes
n Position management
n Employee data management
n Ensure high levels of data accuracy and process efficiency throughout the employee lifecycle.
n n 4. Stakeholder Management
n n Develop strong relationships with key internal stakeholders across HR, Finance, Payroll, HR Business Partners and regional teams.
n Manage relationships with external payroll and benefits providers.
n Understand stakeholder requirements and ensure timely resolution of operational issues.
n Establish regular governance and performance review mechanisms.
n Drive a strong customer-centric approach across payroll operations.
n n 5. Process Improvement & Automation
n n Identify opportunities to standardise, simplify and optimise payroll and HTR processes.
n Lead continuous improvement initiatives to improve efficiency, quality and turnaround time.
n Drive automation and digitalisation of HR and payroll processes.
n Partner with HR Technology / IT teams on process automation and system enhancements.
n Evaluate opportunities to leverage AI, analytics and emerging technologies to improve operational efficiency.
n Drive transformation projects related to payroll and HTR operations.
n n 6. Performance Management & Operational Excellence
n n Define and monitor KPIs, SLAs and operational metrics.
n Prepare and review performance dashboards and management reports.
n Analyse operational gaps and develop corrective and preventive action plans.
n Ensure consistent service delivery and adherence to agreed performance standards.
n Drive operational excellence across the regional HTR function.
n n 7. Compliance, Controls & Risk Management
n n Ensure compliance with European and Netherlands payroll regulations.
n Ensure adherence to data privacy and information security requirements, including GDPR.
n Maintain strong internal controls across payroll and HTR processes.
n Identify operational risks and implement appropriate mitigation measures.
n Ensure audit readiness and timely closure of audit observations.
n n 8. Transformation & Strategic Initiatives
n n Lead implementation of strategic HTR and payroll initiatives.
n Manage scope transitions, process migrations and transformation projects.
n Support technology upgrades and HRIS implementation/enhancement initiatives.




n Identify opportunities for expanding GBS scope and improving service delivery.
n Share best practices across regional and global teams.
n n Education
n n Bachelor's degree in Human Resources, Finance, Business Administration or a related discipline.
n Master's degree / MBA preferred.
n HR / Payroll certification would be an advantage.
n Certification in Continuous Improvement / Process Excellence is desirable.
n Coaching or mentoring certification would be an added advantage.
n n Experience
n n 12+ years of progressive experience in Hire-to-Retire, HR Operations and Payroll, preferably within a GBS / Shared Services / Global Business Services setting.
n Strong experience managing European payroll, with specific experience in Netherlands payroll highly preferred.
n Experience working with European-based organisations or clients.
n 10+ years of leadership experience, including managing regional or cross-border teams.
n Strong experience in end-to-end payroll operations and HR service delivery.
n Proven experience in process transformation, automation and continuous improvement.
n Strong stakeholder management experience across HR, Finance, Technology and business functions.
n Experience managing third-party payroll / HR service providers.
n Experience with Workday and/or ServiceNow would be advantageous.
n Good understanding of GDPR and European data privacy requirements.
n Proven track record of building and managing high-performing teams.
n Strong experience in talent development, retention and succession planning.
n Experience in payroll / HTR transition, migration or transformation projects.
n Experience in a FMCG / Consumer / Manufacturing environment would be an advantage.
n n Key Skills & Competencies
n #NetherlandsPayroll #EuropeanPayroll #GlobalPayroll #HireToRetire #HTR #HROperations #GBS #GlobalBusinessServices #SharedServices #PayrollTransformation #PayrollOperations #HRIS #Workday #ServiceNow #ProcessAutomation #ContinuousImprovement #ProcessExcellence #StakeholderManagement #VendorManagement #SLAManagement #KPIManagement #GDPR #DataPrivacy #TeamLeadership #ChangeManagement #HRTransformation #EmployeeLifecycleManagement #PayrollCompliance #PayrollManagement #HRSharedServices #FMCG #HRTechnology#
n Personal Attributes
n n Excellent written and verbal communication skills in English.
n Strong stakeholder engagement and influencing skills.
n High emotional intelligence and empathy.
n Strong customer-centric mindset.
n Analytical and structured approach to problem-solving.
n Strategic thinker with a strong focus on operational excellence.
n Ability to manage change and ambiguity in a rapid-paced global environment.
n Robust decision-making and execution capabilities.
n Ability to manage multiple priorities while maintaining service quality and team morale.
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