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Group Operations Manager
India
Job Description
Group Operations Manager
Gautam Buddha Nagar, Uttar Pradesh
Job Summary
Role Purpose: The Network Operations Senior Manager (E5) provides strategic, operational, and program leadership for large-scale enterprise network services. This role owns end-to-end service delivery, operational governance, and transformation outcomes for the Network track, managing highly optimized multi-location teams and complex customer environments. The position acts as a single-threaded leader for Network Operations, accountable for service stability, customer satisfaction, financial discipline, and continuous transformation across LAN, WLAN, WAN, and Factory Network domains. Key Accountability Areas: 1. Network Operations & Service Ownership Own end-to-end Network Operations delivery for enterprise customers, ensuring high availability, performance, and resiliency. Accountable for SLA / KPI compliance, service quality, and contractual commitments. Provide executive oversight for Major Incidents, chronic problem management, and RCA governance. Ensure operational readiness, risk mitigation, and compliance across all Network services. 2. Program & Portfolio Management (Network Track) Act as Program Head for the Network track, governing multiple operational, transition, and transformation programs. Drive service onboarding, transitions, tool rationalization, automation programs, and modernization initiatives. Define and institutionalize Target Operating Model (TOM), WoW, governance cadence, and escalation frameworks. Own executive-level reporting, service reviews (MBR/QBR), and transformation roadmaps. 3. Senior Leadership & Team Optimization Lead large, highly optimized Network Operations teams across L1/L2/L3 engineers, technical leads, SMEs, and managers. Drive a culture of ownership, accountability, automation-first mindset, and proactive operations. Own capacity planning, utilization optimization, succession planning, and leadership development. Mentor next-line leaders and build a sustainable leadership pipeline within the Network track. 4. Technology & Platform Governance Provide strategic and operational oversight for: HPE Aruba LAN / WLAN Aruba Central Cradlepoint (NetCloud Manager) Factory / Industrial Network environments Ensure platforms are leveraged for telemetry, proactive monitoring, analytics, and automation. Govern OEM engagements, technology roadmap alignment, and vendor escalations. 5. Transformation, Automation & Continuous Improvement Sponsor and drive automation, self-heal, AI-ops, and SRE-aligned initiatives to improve efficiency and reduce cost. Own MTTR reduction, ticket deflection, repeat incident elimination, and operational maturity uplift. Identify and deliver cost optimization, productivity improvements, and margin protection initiatives. Champion best practices across ITIL, SRE, FinOps-aligned operations, and service excellence frameworks. 6. Customer, Financial & Executive Stakeholder Management Act as senior escalation point for customers and internal leadership. Build trusted relationships with customer executives, OEMs, and internal account leadership. Own service commercials at operational level - cost governance, productivity commitments, and efficiency targets. Support audits, contractual reviews, renewals, and expansion discussions from an operations leadership lens.
Required Experience & Skills Experience 14-18+ years in Network Operations, Service Delivery, or Infrastructure Program Leadership. Proven experience managing large-scale enterprise or global network environments. Demonstrated success leading large, optimized operations teams in managed services / outsourcing environments. Strong exposure to customer-facing leadership roles with executive interaction. Technical & Domain Expertise Solid operational and architectural understanding of: Enterprise LAN / WLAN / WAN Aruba ecosystem (LAN, WLAN, Aruba Central) Cradlepoint & Factory / Industrial Networks Deep understanding of ITSM, Service Governance, and Operational Ri
Key Responsibilities
1. Network Operations & Service Ownership Own end-to-end Network Operations delivery for enterprise customers, ensuring high availability, performance, and resiliency. Accountable for SLA / KPI compliance, service quality, and contractual commitments. Provide executive oversight for Major Incidents, chronic problem management, and RCA governance. Ensure operational readiness, risk mitigation, and compliance across all Network services. 2. Program & Portfolio Management (Network Track) Act as Program Head for the Network track, governing multiple operational, transition, and transformation programs. Drive service onboarding, transitions, tool rationalization, automation programs, and modernization initiatives. Define and institutionalize Target Operating Model (TOM), WoW, governance cadence, and escalation frameworks. Own executive-level reporting, service reviews (MBR/QBR), and transformation roadmaps. 3. Senior Leadership & Team Optimization Lead large, highly optimized Network Operations teams across L2/L3 engineers, technical leads, SMEs, and managers. Drive a culture of ownership, accountability, automation-first mindset, and proactive operations. Own capacity planning, utilization optimization, succession planning, and leadership development. Mentor next-line leaders and build a sustainable leadership pipeline within the Network track. 4. Technology & Platform Governance Provide strategic and operational oversight for: HPE Aruba LAN / WLAN Aruba Central Cradlepoint (NetCloud Manager) Factory / Industrial Network environments Ensure platforms are leveraged for telemetry, proactive monitoring, analytics, and automation. Govern OEM engagements, technology roadmap alignment, and vendor escalations. 5. Transformation, Automation & Continuous Improvement Sponsor and drive automation, self-heal, AI-ops, and SRE-aligned initiatives to improve efficiency and reduce cost. Own MTTR reduction, ticket deflection, repeat incident elimination, and operational maturity uplift. Identify and deliver cost optimization, productivity improvements, and margin protection initiatives. Champion best practices across ITIL, SRE, FinOps-aligned operations, and service excellence frameworks. 6. Customer, Financial & Executive Stakeholder Management Act as senior escalation point for customers and internal leadership. Build trusted relationships with customer executives, OEMs, and internal account leadership. Own service commercials at operational level - cost governance, productivity commitments, and efficiency targets. Support audits, contractual reviews, renewals, and expansion discussions from an operations leadership lens.
Skill Requirements
HPe Aruba, Cradlepoint, LAN/WLAN, SDWAN, Observability
Other Requirements
HPe Aruba, Cradlepoint, LAN/WLAN, SDWAN, Observability
Information at a Glance
Why HCLTech?
At HCLTech, you'll supercharge your potential.
You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.
HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.
Copyright © 2026 HCL Technologies Limited
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📌 Group Operations Manager (India)
🏢 HCLTech
📍 India