About Hitachi Payment Services

Hitachi Payment Services is a leading payment solutions provider in the country, enabling its customers to grow by offering technology-led cash & digital payment solutions while building a robust payment infrastructure in the country, driving financial empowerment and enabling social change. We cater to customers such as banks, payment aggregators and fintech players who are ready to capture the emerging opportunities in this payments segment.

We offer a wide range of payment solutions to almost all public and private banks including HDFC, ICICI, AXIS, Citibank, SBI, UBI, Canara Bank, Bank of Baroda and PNB, top co-operative banks such as Saraswat Bank as well as reputed payment aggregators like Paytm, Razorpay, SBI Payments, amongst others.

Social transformation through innovation

Hitachi Group is a US$ 88 billion global conglomerate that is contributing to society through its spirit of social innovation and by developing world-class technologies, products, and solutions. Being the 100% subsidiary of this global conglomerate, Hitachi Payment Services leverages Hitachi’s Social Innovation Business philosophy, technology and customer-centric approach to further grow the Indian payment ecosystem.

Hitachi Payment Services was established in the year 2008 as Prizm Payment Services by industry veterans before being taken over by Hitachi In 2014. Over the years, the organisation have grown by leaps and bounds, with numerous industry-first innovations to our credit. With a strong focus on cash and digital payments, we have witnessed steady growth over the years.

By combining state of the art technology, innovative solutions, end-to-end services and an expansive network – we have been able to reach out to more businesses and people, and help them by offering traditional and new-age payment solutions, enabling them to connect better with their clients and meet the changing needs of society.

With over 2200 employees across 13 locations in the country, we are constantly accelerating digital transformation and creating new value in various fields through collaboration with partners and our customers.

As leaders of growth and innovation in the payments domain, our team is focused on expanding our business by developing innovative payment solutions, recent business models, utilising state-of-the-art technology, our robust domain expertise, and a strong customer focus.

Hitachi Payment Services cash payment solutions include ATM Services, Cash Recycling Machines, ATM Software Platforms, and White Label ATM.

Dominant player in the digital payments space

As a leading digital payment solutions provider our offerings include POS Solutions (Integrated, Traditional, SoftPOS, VAS), Toll & Transit Solutions, Internet Payment Gateway Solutions, Digital Payment Stack, Risk Management & Analytics, Reconciliation & Settlement Services, Merchant Services, Card Issuance Solutions, and EMI Platform.

We are continuously and constantly innovating to offer banks, payment aggregators & fintechs cutting-edge digital payment solutions while successfully enabling merchants across India to accept digital payments. Over the years, we have developed various innovative solutions in the form of Soft POS, E-RUPI, Contactless Payments to name a few.

Constant innovation has paved the way for many collaborations and partnerships with private and public institutions alike. The best example is our Joint Venture with SBI - SBI Payments, that is further accelerating digital payments in the country

Driving change in an evolving payments landscape

With a strong foothold in payment technologies, we are growing steadily with a strong focus on innovation, technology, our values, customer centricity and by putting employees first.

Numbers that denote how far we have come…





- 3Mn+ digital transactions processed daily

- 60,000+ ATMs under management (~22 market share)

- 1.45Mn+ POS machines under management (including mobile POS & QR) ~28 market share

- First to introduce the IAD model

- First to launch the mobile POS service

- First to cross 25K CRMs under management

- 9K+ WLA deploys

- 2400Cr+ revenue

Hitachi Group Values

Throughout the world, Hitachi Group employees exemplify outstanding teamwork that transcends the boundaries of geographical regions and business fields. Together we share the Hitachi Group Identity which includes the mission, values and vision. It is an expression of what the Hitachi Group aims to become in the future as it advances to its next stage of growth.

Our core values are

Harmony:

The willingness to accept opinion of others & discuss matters in a manner that is thorough & frank, but fair & impartial & once conclusion has been reached, to co-operate & work together to achieve a common goal.

Sincerity:

To act with a sense of ownership & honesty at all times & never pass the buck. The spirit to meet society’s expectations & generate credibility for Hitachi

Pioneering Spirit:

To work creatively, using novel approaches to enter new area. To always act as a pioneer within our areas of expertise & to have the passion to pursue higher goals beyond our capabilities

What’s in it for you?

The payments revolution is here to stay and now is your opportunity to be a part of it. What better way than becoming a part of an organisation that is the unparalleled leader of this space.

Moreover, you get to be a part of a team consisting of out-of-the-box thinkers who are passionate about designing, developing, deploying the latest payment technologies and working towards social change. With an emphasis on transparency, collaboration, employee development & growth, we nurture an employee-centric culture that attracts fresh perspectives and new ideas, which eventually create better experiences for our customers.

So, let’s grow together.

Job Description

RoleREPORTS TO

Manager/Senior Manager for State Head – WLA Sales & Site Acquisition

Senior Executive/Deputy Manager for Site Sourcing Manager – WLA Sales & Site Acquisition

Regional Heads

DIRECT REPORTEESINDIRECT REPORTEES

0 – 10

BRIEF BACKGROUND

- Hitachi Payment Services Pvt Ltd. (“HPY”) has been at the forefront of defining the payment space with the best-in-class offerings both in the Digital and Non-Digital space. (1.45 million+ POS Terminals, processing 3 million+ digital transactions per day, 64000+ ATM’s (inclusive of 26000+ CRMs) and 9000+ White Label ATM’s)

PURPOSE OF JOB

To handle the allocated State/Districts for WLA Sales & Site Acquisition as per Company’s AOP plan and to create the Hitachi ATM Brand awareness in the assigned market and promote Company’s products.

KEY RESPONSIBILITIES

1. Master Franchisee Management OR Vendor On boarding:

- Identify potential Master Franchisees and establish partnerships.
- Responsible for sourcing of new Master Franchisees.

- Ensure that acquired sites meet the company's legal requirements and coordinate their handover to the project team for ATM deployment.

- Provide training and support to Master Franchisees on ATM operations, security protocols and Customer Service standards.
- Monitor Master Franchisee performance,



handle concerns and provide resolution between Master Franchisee and Internal stake holders.
- Assist and communicate frequently with all existing Master Franchisees, ensuring queries / requests are responded appropriately and timely.
- Ensure to maintain healthy relationship with all existing Master Franchisees.
- Customer centric approach to deal, maintain healthy relations with Customers.

2. Compliance and Regulatory Requirements:

- Stay up to date with relevant regulations and ensure compliance with legal and regulatory guidelines.
- Conduct periodic audits to assess compliance with industry standards and internal policies.
- Ensuring documentations and compliance of company rules and regulations at all the times.

3. ATM Performance and Maintenance:

- Monitor ATM performance metrics, including uptime, transaction success rates.
- Coordinate with service providers and vendors for ATM maintenance & repairs.
- Analyze performance data to identify areas for improvement and implement strategies to optimize ATM performance.

- Develop strategies to enhance transactions and profitability for low-revenue sites.
- Monitor and maintain high site uptime by conducting regular checks and audits.
- Collaborate with Helpdesk, Business team and Service providers to promptly resolve any issues impacting site uptime and revenue.
- Conduct periodic site audits to assess low performance of sites.
- Sign off on site quality prior to launch and ensure adherence to brand guidelines.
- Address and resolve local issues affecting site uptime and performance.

4. Revenue Growth:

- Have adequate Sales funnel to meet monthly AOP plans for Drivers and Revenue.
- Develop and implement marketing and promotional strategies to attract customers to franchisee ATMs.

- Execute marketing plans effectively to maximize transaction revenue for each site.

- Analyze transaction data and customer behavior to identify opportunities for revenue growth.
- Negotiate favorable terms with financial institutions for ATM transactions and revenue-sharing arrangements.

- Ensure that every deployed site achieves break-even within the recommended time frame.
- Conduct regular review with Team to assess their performance.

5. Reporting and Analysis:

- Prepare regular reports on ATM performance, transaction volumes, revenue, Non Transacting ATM analysis and other KPIs.
- Publish Daily / Weekly / Fortnightly / Monthly management reports and review with Regional/Zonal Heads.

6. Team Management:

- Ensuring Team management and administration
- Team training for products, Services and processes

QUALIFICATION/KNOWLEDGE/SKILLS/EXPERIENCE

- Graduate/Post-Graduate/MBA in Sales & Marketing with minimum 10 years of experience in Sales/Marketing.

- Prior experience in the Fintech/ATM industry or retail banking operations.
- Knowledge of site acquisition & Franchise sourcing, legal requirements and compliance standards for ATM deployment.

- Can work independently and lead a Team of 0-10 members
- Good in People Management
- Excellent project management skills with the ability to prioritize and meet deadlines.
- Excellent communication and negotiation skills to build relationships with site owners, stakeholders and project team.
- Proven ability to manage multiple priorities, meet deadlines and work effectively in a fast-paced environment.
- Strong problem-solving skills and the ability to resolve operational issues efficiently.
- Well versed with MS Office
- 6 Days Working
- Preference will be given to Local candidate with knowledge of Local languages

Note: This job description provides an overview of the typical responsibilities and qualifications of the role. Actual job duties may vary depending on the specific requirements of the organization and the scope of the ATM site acquisition and revenue management activities.

📌 Manager / Sr. Manager (Madhya Pradesh)
🏢 HPY
📍 Madhya Pradesh