About Us

Cybernetics Software Pvt. Ltd we are looking for a skilled and customer-focused Technical Support
Engineer to provide assistance and troubleshooting for our software, hardware, and network systems. The
ideal candidate will have strong problem-solving skills, technical expertise, and excellent communication
abilities to ensure client satisfaction and efficient resolution of technical issues.

Key Responsibilities

● Issue Resolution:
○ Respond to customer inquiries and technical issues via phone, email, or chat in a timely manner.
○ Diagnose and troubleshoot hardware, software, and network-related problems.
○ Provide step-by-step guidance to clients to resolve issues.

● Documentation:
○ Maintain accurate records of customer interactions and technical issues in the ticketing system.
○ Document frequently asked questions (FAQs) and create knowledge base articles for future
reference.
● Escalation Management:
○ Identify critical issues and escalate unresolved problems to higher-level support teams or
engineers.
○ Follow up to ensure timely resolution of escalated cases.





● Customer Interaction:
○ Ensure a high level of customer satisfaction by maintaining a qualified and empathetic
approach.
○ Provide updates to clients on the status of their issues and expected resolution timelines.

● System Monitoring:
○ Monitor systems, networks, or applications for performance and operational issues.
○ Address system alerts and errors promptly.

● Training and Support:
○ Assist customers in understanding product features and best practices.
○ Provide training or walkthroughs as needed to enhance user experience.

● Product Feedback:
○ Collect feedback from customers regarding product performance and usability.
○ Collaborate with development or engineering teams to suggest improvements based on customer
input.

● Technical Skills:
○ Proficiency in operating systems (Windows)
○ IIS
○ Knowledge of networking protocols, hardware troubleshooting, and software applications.

📌 Cybernetics Software Pvt. Ltd (Bengaluru)
🏢 Futureacad
📍 Bengaluru