Role Profile

Senior Key Account Manager

April 2025

ROLE SPECIFICATION

Role Title
Senior Key Account Manager
Employee Interviewed

Reports To
Cross – Sell Owner
Company
MFL ONE
Function/Department
MSME
Location
Bangalore
Written By
Bhuvaneswaran S
Approved By (Functional)
Nidhi & Chandan
Approved By (People & Culture)
Bhuvaneswaran S
Date (Written On)
April 2025

ROLE SUMMARY (PURPOSE)

The Senior Key Account Manager for MSME lending business is responsible for managing and growing key client relationships within our lending division. The ideal candidate will be responsible for maintaining existing client accounts, driving revenue growth, and ensuring exceptional customer service. This role requires a deep understanding of lending products, strong negotiation skills, and the ability to develop long-term partnerships.

ORGANIZATIONAL CHART

KEY RESPONSIBILITIES

Account Management
- Manage a portfolio of high-value lending clients, ensuring robust relationships and customer satisfaction.




- Develop and implement account growth strategies to drive revenue and increase customer retention.
- Act as the primary point of contact for clients, addressing inquiries, resolving issues, and providing tailored lending solutions.
- Identify opportunities to upsell and cross-sell lending products and services to meet client needs.
- Work closely with internal teams, including underwriting, credit, and operations, to ensure seamless servicing and account management.
- Analyze Partners’ requirements to recommend appropriate products and services.
- Negotiate terms and conditions with Partners, ensuring compliance with company policies and industry regulations.
- Monitor market trends and competitor activities to provideinsights and recommendations for business growth.
- Prepare reports on account performance, revenue forecasts, and client feedback.
- Mentor and support junior account managers as needed

Audit, Compliance and Governance
- Coordination with Internal Audit Team for o

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