Role summary
The Automation, Observability & AIOps CoE Head leads the Center of Excellence responsible for automation, monitoring/observability, and AIOps solutions across all service lines. This role owns the portfolio, GTM offerings, and delivery frameworks, builds skills and capacity, supports sales/pre?sales and partner ecosystems, and provides senior technical leadership for complex transformations and red accounts in the automation/observability/AIOps domain.
Key responsibilities
1. CoE strategy, portfolio, and operating model
- Define and maintain the Automation, Observability & AIOps CoE charter and roadmap, aligned with the IS CoE themes: capacity/capability building, GTM offerings, pre?sales, partner management, executing transformation, frameworks/models, delivery excellence, EN opportunities, and red account support.
- Own the services portfolio for monitoring/observability platforms, ITOM/AIOps, operations automation (runbooks, workflows), and toolchains used across infrastructure, cloud, and application towers.

2. Capacity and capability building




- Build skills and capacity in key technology areas: observability platforms (APM, metrics, logs, traces), ITOM/AIOps tools, automation/orchestration (scripts, workflows, IaC), and SRE/operations practices.
- Design and run structured learning paths, certification tracks, labs, and communities of practice for engineers and architects involved in automation and observability.

3. GTM offerings and sales/pre?sales support
- Create and maintain packaged GTM offeringsfor:
- observability platform implementation and modernization,
- AIOps?driven event management and noise reduction,
- operations automation (runbook automation, CI/CD/ITOM integrations),
- SRE and reliability consulting.
- Lead solution design for strategic deals involving AIOps/observability/automation, working with sales and pre?sales to craft architectures, demos, effort/cost models, and differentiation; support RFP/RFI responses and customer wor

📌 COE Lead (Bengaluru)
🏢 3i Infotech
📍 Bengaluru