Zinque Boutique Patisserie is a cloud-based French patisserie located in Bandra West, Goregaon West & Lower Parel West Mumbai. We are an egg- free patisserie specialising in Entremets, cakes, Chocolates and croissants .
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We would request only those candidates to apply who live in Mumbai.
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Role Description
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This is a full-time on-site role for a Customer Service Executive based in Mumbai. The role involves assisting customers with inquiries, providing exceptional service, enhancing customer satisfaction, and addressing concerns promptly. Responsibilities include managing customer interactions, ensuring a seamless experience, and presenting Zinque's products with care and professionalism. Additional tasks may include maintaining customer relationships, Maintain customer records & follow-ups and addressing feedback effectively.
Coordinate with internal teams for smooth order processing.
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Qualifications
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- Strong customer-focused skills, including Customer Service, Customer Satisfaction, and Customer Support
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- Proficiency in Customer Service Management and handling customer inquiries
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- Exceptional interpersonal and communication skills
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- Problem-solving abilities and a positive attitude towards challenging situations
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- Previous experience in hospitality or retail is an advantage
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- Ability to work in a quick-paced environment and adapt to changing demands
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- Proficiency in multiple languages is a plus
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- Positive attitude and willingness to learn
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- Basic computer knowledge
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