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Administrator - English, German, Microsoft Windows

Bulgaria

Job Description

Administrator - English, German, Microsoft Windows

Sofia, Sofia City

Job Summary

Service Desk Lead - L1 (German)

Key Responsibilities

Organizational activities • Participate in SD Analyst recruiting • Builds schedule to assure line coverage • Workflow management of the input channels • Monitor communication with customer • Monitor communication with HCL teams • Monitor customer processes and tasks • Organize and dispatch activities, monitor documentation, ensure keeping deadlines • Run weekly reporting meeting with the customer • Update customer on urgent or specific topics as required • Track SLA status • Track Resource Unit Counts • Ensure service availability according to SLA • Resource management • Monitor team success and performance Technical activities • Coordinate actions within the team • Coordinate actions with other service units • Provide technical guidance and advisory • Set priorities • Contribute to project plans • Operational actions as required • Identify potential optimizations

Skill Requirements

Skills & Competencies: Language skills: • Excellent written and spoken command of English and German. Technical/Application Skills: • Technical skills and knowledge including but not limited to: MS Office, Internet applications, Windows Operating Systems. • SCCM / MECM • System Administration & System Engineering • Presentation skills. Soft Skills: • Profound Job knowledge. • Quality and result orientation. • Time Management (planning, organization, prioritization). • Effective feedback skills. • Customer focus, • Teamwork and ethics. • Attendance and punctuality.

Other Requirements

Principal Roles and Responsibilities: (Essential Function) Organizational activities • Participate in SD Analyst recruiting • Builds schedule to assure line coverage • Workflow management of the input channels • Monitor communication with customer • Monitor communication with HCL teams • Monitor customer processes and tasks • Organize and dispatch activities, monitor documentation, ensure keeping deadlines • Run weekly reporting meeting with the customer • Update customer on urgent or specific topics as required • Track SLA status • Track Resource Unit Counts • Ensure service availability according to SLA • Resource management • Monitor team success and performance Technical activities • Coordinate actions within the team • Coordinate actions with other service units • Provide technical guidance and advisory • Set priorities • Contribute to project plans • Operational actions as required • Identify potential optimizations Qualifications and Requirements • Relevant professional experience • Sound experience in the administration of systems management systems (e.g. MECM, SCCM), certifications desirable • Very positive knowledge of current operating systems • Intensive experience in error analysis and in close cooperation with other support teams • Strong process-oriented work • Experience in large and heterogeneous infrastructures • ITIL Framework Certification • Very high level of service orientation • High level of commitment as well as very responsible and independent way of working • Good knowledge of German and English, both written and spoken Other duties and responsibilities: • To comply with the Employer's Internal Regulations on Work Discipline and all internal company acts. • To observe and comply with the Rules for Safe and Healthy Working Conditions. • To be familiar with the main legal acts in Bulgaria. • Perform any ad hoc activities as required. Working Relationships Subordinated: Operations Manager and above. External: Maintain excellent relationship with the client and end users. JOB REQUIREMENTS Education • High school degree is a must. • University degree (Bachelor) is a must. • University degree ( Master) is an advantage. Shift Schedules: • Punctuality & Flexibility to changes in shift schedules - availability to work on different shifts 24/7. Experience: • Relevant experience: 1 - 3 years. • Preferable experience: Knowledge in Infrastrcuture with SCCM / MECM & Team Management

Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.

Copyright © 2026 HCL Technologies Limited

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📌 Administrator - English, German, Microsoft Windows (India)
🏢 HCLTech
📍 India