We are seeking an experienced Senior Operations Manager to lead end-to-end operational management of luxury residential interior projects. The role involves overseeing project delivery, managing P&L;, driving operational efficiency, and ensuring a high-quality client experience from concept to execution. The ideal candidate will collaborate with cross-functional teams, manage stakeholders, optimize operational processes, and ensure timely completion of high-value projects aligned with organizational goals. This position requires strong leadership, strategic planning, and multi-project management capabilities.

Key Responsibilities
- Take end-to-end ownership of project operations from concept to execution
- Build and maintain robust client relationships and ensure customer satisfaction
- Manage P&L; responsibility for the operations department
- Track and review operational processes against business targets
- Ensure high-quality customer experience across project lifecycle
- Collaborate with design and execution teams to finalize design and GFC drawings
- Manage customer negotiations,



contracts, and payment milestones
- Develop short-term and long-term operational plans
- Define project management guidelines and operational frameworks
- Monitor key performance metrics for project delivery and efficiency
- Coordinate staffing, scheduling, and resource allocation
- Evaluate commercial contracts and project milestones
- Collaborate with leadership for performance goals and operational strategy
- Improve operational efficiency through process analysis and optimization
- Develop and onboard vendors across categories
- Hire and scale teams in collaboration with HR
- Analyze operational performance and recommend improvements
- Implement operational systems and process visibility frameworks
- Build relationships with department heads, partners, and vendors
- Drive cost optimization and productivity improvements
- Ensure compliance with local regulations and standards
- Manag

📌 Senior Operations Manager (Mumbai)
🏢 gts
📍 Mumbai