Job Description

Job Description:

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Experience: 3–6 years

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Location: Hyderabad

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Shift: Rotational | 24×7

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Notice Period: Immediate

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Key Skills & Experience:

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- 3–6 years of experience in Email Operations, Email Security, Trust & Safety, SOC environments
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- Strong expertise in spam & abuse mitigation
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- Hands-on experience with Splunk, SIEM. EDR
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- Strong understanding of SMTP, SPF, DKIM, and DMARC
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- Experience managing operations in a 24×7 environment
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- Solid analytical, decision-making, and stakeholder-management skills
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- Experience with Proofpoint and email security workflows is highly desirable
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Key Responsibilities:

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- Oversee daily operations and ensure SLA, productivity, and quality targets are consistently achieved
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- Monitor and analyze trends in spam, phishing, spoofing, and email abuse
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- Drive proactive mitigation strategies and security improvements
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- Conduct incident reviews, Root Cause Analysis (RCA) , and implement corrective/preventive actions
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- Leverage Splunk to build dashboards, monitor KPIs, and generate actionable insights
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- Ensure compliance with SPF, DKIM, DMARC and other email security standards
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- Collaborate with cross-functional teams and multi-vendor partners
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- Drive continuous improvement, process optimization, and automation
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📌 Email Security Agent (Hyderabad)
🏢 Sutherland
📍 Hyderabad